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Old 08-08-2012, 06:45 AM   #98
La Fonz
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Join Date: Feb 2005
Posts: 346
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[QUOTE=craftymel;19605938
I'll have my 'Studio' program open, then I go to -file-open-then I'll go to the file on my computer-and when I select it and try to open it, it says no file exists??

I know it 'exisits' because I just bought/downloaded it!
![/QUOTE]


Did you go to the Silhouette Store through the Studio software or just go directly to the Silhouette America website to buy them?

When you go through the software to buy images, the software knows where your library is & immediately downloads them.

If you buy them directly at Silhouette, it doesn't know where your library is to download it to. You then need open the Studio software & go to the File menu (top left). Choose Download Pending Orders (near bottom of list) & whatever you recently purchased at the Silhouette website will be downloaded to your library.

This is also true if you get the free weekly download at the Silhouette website.

Hope this is the solution to your problem.
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