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Old 09-03-2009, 10:38 AM   #640
11Valerie11
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Quote:
Originally Posted by steubner View Post
I do think that you can tell the difference between a once in a while "needs help" friend that is a customer, and an ALL THE TIME "needs help" customer that is a friend. KWIM? And I, as a person trying to earn a living, would adjust my policies based on which kind of customer/friend they were.

Hope this gives you some perspective...just my lil' ole' 2 cents
Totally, Shannon! I guess determining those who consider SU! their job and not their hobby might be the distinction. I never, even in the beginning, considered SU! as something I was doing to earn a living. Even when I was making considerably more than I have in the last few years, it was still just a fun thing to do.

And being flexible is always the best policy, don't you think?

eta: I doubt your company's mission statement is anything near what SU!'s is, though, right? *grin*
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