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Old 04-23-2009, 06:30 PM   #31
luvallthisstampin
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Join Date: Jul 2006
Location: West Coast
Posts: 669
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Quote:

Originally Posted by TrishGView Post
I think it's unfortunate that she waited so long to place the order without telling you. Combining orders would make the shipping cheaper for you, so in that way you got the better deal!

I think hostess benefits technically belong to people who actual HOST a workshop or event. I don't think that after the fact she will be able to get you your hostess benefits.

I would say, try to look at it from her shoes. If it were you and you made a mistake and got your customer angry, what would you want? Would you want a second chance? Maybe there's a reason she did what she did, or maybe she just made a mistake. She probably didn't see it from your side either. Not everyone is perfect and we all make mistakes sometimes.

Personally, I don't see the huge problem in waiting a few more days to get the order. In Canada it takes much longer to get here, and we survive!

My understanding when I was a demo was that if an order came in at $150 or more, without a workshop or event associated with it, the benefits and rewards according to SU, are suppose to go to the customer.

As others have mentioned that a $50 and $100 individually are not entitled to any benefits, BUT as soon as the demo waited to order and combined the two together as one order, then all the benefits and rewards should have gone to the OP. Now it sounds as though the demo thinks the OP belongs to this "hostess club" thing (I forgot what some demos call it 'cause I never did it), then I suppose the demo sorta didn't do anything wrong. I say "sorta" because the demo should not have waited to put the order in unless she notified the customer.
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