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With a plastic sandwich bag on your hand (to protect fingers from dye), massage the roller to spread ink... they do need quite a bit of ink though.. so you may need to add a bit more. Hope that helps.;)
I have never had this trouble and I have quite a few uninked cartridges because SU! in their infinite wisdom doesn't carry them for the jumbo wheels in all SU! colors!! I just make sure that I use the tip of the reinker to push the ink inot the pad as I am inking the cartridge. This is a slow process and takes a lot of ink but I am able to get an evenly ink image every time!!