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Just want to share the poor customer service. The company claims they sent my order but there is no record of it ever being delivered. Every response I get from them is "we are sorry, we sent it". They refuse to investigate, talk about resolving the issue, or provide a resolution. I am so frustrated.
Yeah first I would ask to speak to the owner and if you get no resolution I would call the Better Business Bureau and I would let them know you are going to do it. Get everyone's name you talk to. Good luck!
no however still file. Also file with your credit card you might even be able to reverse the charges. I am so sorry your having isssues with this company.
It says they are Paypal verified...did you pay with Paypal? If you file a case with Paypal they may be able to get it resolved for you... or get your money back...
I had an order from another company last week that said delivery confirmed but I received no package ... a week later the package mysteriously showed up in my mailbox.
Maybe your package was "misdelivered" and will show up too.
I agree with sillyfilly. Go to the BBB online and file a complaint. Call the credit card company too and explain you never received your order. People who can't run a business properly have no right to continue and the only way they will change is by what we the customers, do about it.
I think filing with Paypal as soon as possible to get your money back is a great option. They have to PROVE with paypal with tracking that your package was sent. I hope it has not been more than 60 days. You have to file with Paypal within 60 days for a refund.
Let us know how it goes.
blessings.
Open up a PayPal dispute if you paid with PayPal, or go through your credit card company if you paid by credit card. Going to the BBB will accomplish nothing. I've done it twice, and they were of no help at all. In fact, they stopped answering my emails when I tried to follow up on a complaint that they never finished pursuing. All the BBB will do is record the complaint. They won't get you your money back or your order delivered.
Thanks everyone. I have filed a complaint with PayPal and the BBB. It feels good to at least have done something. The disappointment is that the company won't even discuss the issue. I just get the same line from them. Ugh, customer service is so important!
I agree with Scrapjanny & leoninsutherland. I've had great service with Paypal when I had a simular experience with another company. The company wouldn't talk to me or Paypal so Paypal reversed the funds themselves so I was able to get my money back at least.
Good luck and let us know how you make out.
I pay with my credit card, and when something like this happens, I withhold payment on the item. I provide my credit card company with copies of correspondence to and from the company. My credit company investigates, and I have never had to pay for an item I didn't receive.
The same thing happened to me. I placed an order in July but I never received it. I filed a complaint with my credit card company and sent them the tracking information to prove that I never received my order. You're right - customer service is everything. I haven't heard from them since July about my order. The rep at the credit card company told me not to worry cause they will help me get a refund on the basis of goods not received. I hope everything works out for you!
Just want to share the poor customer service. The company claims they sent my order but there is no record of it ever being delivered. Every response I get from them is "we are sorry, we sent it". They refuse to investigate, talk about resolving the issue, or provide a resolution. I am so frustrated.
anyone have any suggestions for what I can do?
I never received what I ordered either...I submitted it to PayPal...seeing what they are going to do about it. If I had purchased on VISA, I would just dispute it with VISA and they would definitely credit me. Stuff 4 Scrapbooking ignored my emails...calls...it is like they do not exist once they take your money and do not give you your product. RIP OFFS. I reported them to BBB....
Just FYI: Stuff 4 Scrapbooking is on Amazon's Marketplace. Someone recently sent me a gift from them through Amazon, and it was delivered quickly with no problem. I suggest anyone having trouble with that company go to Amazon and write a review. That may spur Stuff 4 Scrapbooking into action. I'm betting they don't want a continuous bad rap there.
I appreciate everyone's comments. I am in the middle of a Better Business Bureau complaint process. They act like a moderator. So far, Stuff 4 Scrapbooking is not budging an inch. It's interesting I got very little response from them before, but now with the BBB it's another story. I seriously doubt I will get my product or refund but at least I am doing something. I will go to Amazon. Thanks!
Just an update: The BBB downgraded the company to a D+ since they refused to work with me - no negotiation, no compromise. I am still out my $$ but at least I feel like I got something accomplished. Thanks everyone.
Did you order online? How did you pay? If you paid via paypal - do a paypal dispute to get your money back - also if you paid via credit card - contact the credit card company and file a dispute. Don't settle for not getting your money back.
Quote:
Originally Posted by leoniesutherland
Just an update: The BBB downgraded the company to a D+ since they refused to work with me - no negotiation, no compromise. I am still out my $$ but at least I feel like I got something accomplished. Thanks everyone.
I did order via PayPal and lodged the dispute. Unfortunately, it needed to be done within 45 days. During that 45 days I was dickering with Stuff 4 Scrapbooking. I should have immediately gone to PayPal. So I have a complaint but it doesn't hold as much weight. Thanks for the suggestion though. I really have run out of options.
Stuff4Scrapbooking - never rec'd my order
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