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I;m sorry they havent gotten back to you. Being in Canada should not have any affect on being helped. the best way to contact them is by calling the 800#.
my first machine was a G6 series, sent it in once for repair and then went bad again, so they sent me a whole new starter kit, machine and all plus extra goodies. so calling is def worth it if possible. the new machine purrs like a new kitten!!!
best wishes to you and i hope that soon you will love your slice
i bet soon the return package will be at your door and you will soon be slicing away
be sure to plug it in and charge for several hours, i forgot to do that and thought they had sent a bad machine when it came to a dreadful stop and would not do anything. then i realized i hadnt charged it in my exitement. after sev hrs he was purring away!
Ppilgrim, I have the opposite problem. MM has sent me multiple calibration cards. PM me your address and I'll mail you one. We're hockey players here and we like Canadiens.
Sorry, I'm kind of new to this board, so I'm assuming that by "PM" you mean personal mail(?) If you could explain to me how to do that on splitcoast, I'd be thrilled to have your spare calibration card. Thanks for the offer. You should be aware though, that US international postal rates have gone up. So, if you decide to withdraw your offer when you find out what it's going to cost to send it, I won't be offended. Meantime, I'm going to phone MM tomorrow & put a flea in their ear.
You're Habs fans are ya? Well, I suppose it's better than being Leafs fans, eh? It's been a while since I've paid much attention to the NHL & we're still recovering from our World Juniors having lost to y'all in the final. Gotta get our game faces on for the Olympics next month.
The calibration card helps it cut more even images. Originally it was not cutting very good circles and such. I'm not sure if a calibration card will help your problem. I would contact them back and tell them you have tried all the things they suggest and it isn't working. If you can, provide a picture in your email of the cut it's leaving behind. You have homed your blade, right?
I received my calibration card yesterday. In the manual it said the new basic card would have a v1.7 label on the back, but my new card has v1.10--is this the new card--should I call MM and ask them or try to calibrate with this card.
Hello today is an extra smiley day actually, as my Slice is now back home!! The Slice was sent from here last Monday, and it has just been delivered. I am amazed at how quick it was.
I was sent a new machine, so now I have two 6" mats, and two of the Basic cards if anyone wants one, just let me know!
The best part is my Slice is working like a dream. I am really thrilled and can't wait to do more on it.
I know this has been said before, but the customer service from the Making Memories company is wonderful!
Okay, enough chatting from me, I am off to do some Slicing
I am so glad this forum exists. I was having problems with my Slice making "wonky" cuts, and I learned so much about troubleshooting. It's a G6, so one of the earliest ones. I finally called Making Memories today, and they want me to ship it back to them and they'll replace it and throw in some more goodies to cover postage. They also extended the warranty because it's a known problem. Thanks, SCS bloggers for all of the help!
I'm late to the party, but hope someone can answer this question as it pertains to the "Slice vs. Cricut" debate: I see the Slice doesn't (currently) cut chipboard. Does the Cricut? That's what holds me back every time I hear the chirps on TV.
I'm heading to Michaels after work to pick up a Slice. I do have the CI but the portability of the Slice is what got me. The CI is just to expensive and bulky with all that goes with it to lug it around. There is a crop this Saturday I want to go to that the Slice would be great for!
Last time I went to a crop, I found myself trying to leave spot here, spot there for things I wanted to cut with my CI. After that, I didn't go to any more crops, thinking I would rather be home where I have all my stuff (mainly the CI).
I hope the Slice will do enough for me at crops and I can complete pages while there. If it all works out, I'm going to be attending a lot more of them.
What is CI? I wanted to add that I owned a Cricut and 36 cartridges and all the extras...sold it all because I didnt use it. I didnt use it because I hated to drag it out and set it up. I feel the slice can set on my desk and will get more use. I am hoping anyway that is the case...
clear envelopes now at:
Amber, that's exactly why I've never bought a Cricut or Silhouette. I simply don't have the space for it. The Slice, although it is limited in size of cuts, really does all I need it to do and for what it doesn't do, I have other toys and an LSS die cut center to help me out.