It's definitely not that the punch is stuck, it's just that the paper that you put in to punch gets caught inside and rips when I try pulling it out. It's too small of an area to reach into the punch and grab the scraps with a tweezer. It punches great, really easy and everything, it's just the paper going inside the punch that's the issue. Maybe there are others out there that have had the same trouble?? I'll give it a little time and then call if I need to. Thanks for your help, Pamela!