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Old 12-11-2008, 02:04 PM   #1
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HELP! My Cuttlebug won't cut!!

Hello everyone,

My hubby gave me my CB for my birthday about 14 months ago. I was THRILLED! I LOVE embossing with it and have used it exclusively for that purpose. Today I tried to actually use it for die cutting (progressive concept no?) and it WOULD NOT CUT! I heard this horrible cracking sound and it would not crank through. I removed it, took apart the sandwich and tried again, same problem. Tried different cardstock, same problem. Took apart the handle and reassembled it, tried again. Same problem. So I removed the first B plate from between the A plate and the die and tried several different amounts of cardstock on top of the second B plate to act as a shim. If it cranked through, it did not cut through the paper entirely, with one additional sheet of cardstock I once again could not even crank the handle. (Also, it ate into my B plate on one end, this is normal though, right?)

So, before I email Provocraft crying hysterically - does anyone have any words of advice or comfort? Has this happened to you? How did you fix it? I am so disappointed - I really thought the Cuttlebug could do it all, now I am not convinced. I am also angry with myself for not trying this sooner as I can't return the machine if there is a problem with the height of the plates, should that be the cause of the problem. Maybe it was the die? I didn't try another I was so frustrated - it was one of the dies from the combo set "Birthday Wishes"?

Thanks for listening. I look forward to any suggestions you are able to provide.

CMC

PS - On a positive note - it was also my first time trying the Shimmerz paints today and I LOVED them and wish I had tried them sooner! Such a lovely effect with such little effort! I recommend them highly (though I have also recommended the CB to people...)
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Old 12-11-2008, 02:12 PM   #2
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I'm not sure what kind of die you are using...but I have had luck with cuttlebug and nestability dies. The sandwiches are different for each die and I am wondering if you are missing a plate somewhere along the way or trying to use a B plate instead of a C. I think the C plate is slightly thicker.

For instance when I use the nesties I have to do (from the bottom up) the A plate, C plate Die with cutting surface up, card stock, and B plate. The B plate will etch from the die and that is normal.

When I cut with the cuttlebug dies I do the A, then B, then die foam side up, cardstock, and B plate (I try to always etch into the same plate).

You'd have to check the "sandwich" suggestions for dies made by other manufacturers. A little tweaking is all you probably need.
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Old 12-11-2008, 02:59 PM   #3
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Quote:
Originally Posted by basurok View Post
I'm not sure what kind of die you are using...but I have had luck with cuttlebug and nestability dies. The sandwiches are different for each die and I am wondering if you are missing a plate somewhere along the way or trying to use a B plate instead of a C. I think the C plate is slightly thicker.

For instance when I use the nesties I have to do (from the bottom up) the A plate, C plate Die with cutting surface up, card stock, and B plate. The B plate will etch from the die and that is normal.

When I cut with the cuttlebug dies I do the A, then B, then die foam side up, cardstock, and B plate (I try to always etch into the same plate).

You'd have to check the "sandwich" suggestions for dies made by other manufacturers. A little tweaking is all you probably need.
Nope, that is what I did, and it didn't work. I followed the instructions in the instruction manual. It was the CB combo die that accompanies the Birthday Wishes embossing folder set, and no luck. I checked to make sure I had the A-B-die foam up-paper-B sandwich, and it didn't work.

Someone who left a comment in the photo in my gallery suggested I press down on the foam with something a bit, that might help - have you tried this?
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Old 12-11-2008, 03:27 PM   #4
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Sorry that your CB isn't working.

I would recommend you call ProvoCraft instead of emailing them. I emailed them once and never got a response - but I had to call them yesterday because my machine broke and I got right through.

Good luck to you.

BTW, have you tried using the C plate instead of 2 B plates? All machines are different and mine was a little tight so I had to play with the stacks to get everything to work just right.
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Old 12-11-2008, 03:52 PM   #5
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Sorry that your CB isn't working.

I would recommend you call ProvoCraft instead of emailing them. I emailed them once and never got a response - but I had to call them yesterday because my machine broke and I got right through.

Good luck to you.

BTW, have you tried using the C plate instead of 2 B plates? All machines are different and mine was a little tight so I had to play with the stacks to get everything to work just right.
I will give the C-plate a try. I guess it would be A-die-paper-C ?

Did they offer a replacement? Sorry yours broke.
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Old 12-11-2008, 05:03 PM   #6
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I will give the C-plate a try. I guess it would be A-die-paper-C ?

Did they offer a replacement? Sorry yours broke.


Try A, C, die, paper, B

They did agree to replace mine. All I had to do was ship the broken one back to them and they will ship me a new one at no cost. I was thrilled.
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Old 12-11-2008, 05:52 PM   #7
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Try A, C, die, paper, B

They did agree to replace mine. All I had to do was ship the broken one back to them and they will ship me a new one at no cost. I was thrilled.
Excellent! I am glad they stood by their product!

If C is thicker than B, wouldn't the sandwich you suggest be even thicker? Because the one Provocraft suggests was already too thick to fit through.
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Old 12-11-2008, 06:25 PM   #8
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When you use embossing folders, are they going through fairly easily using the A plate with the embossing folder between two B plates??

If so, just try the CB die following the directions and let it make the cracking noise (it should if you have uncut plates actually) and just crank it through. It will give you more resistance than when you are only embossing. If you have never cut with it, it might be a surprise that it makes a sound...and that it will be a little harder to crank at the point of the die.
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Old 12-12-2008, 07:46 AM   #9
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I do
A
B
paper that I'm cutting
die
C

cracking sounds are normal
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Old 12-12-2008, 07:56 AM   #10
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Good luck. Since you have had the CB for 14 months I would not imagine they would replace it. Bummer. I love mine.
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Old 12-12-2008, 08:17 AM   #11
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Quote:
Originally Posted by AmberAKAmom View Post
I do
A
B
paper that I'm cutting
die
C

cracking sounds are normal
That sounds right to me - Mine cracks and creaks all the time - nearly frightened me to death the first time it happened.

OP-I'm confused are you stopping the sandwich because of the noise or does it truly not go through?
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Old 12-12-2008, 09:14 AM   #12
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It has been said that each CB has a slightly different tension. Try putting your sandwich through but off setting the plates so the whole thickness isn't going through at the start. Hopes this helps. Have had my CB since April and just love ALL it can do!!
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Old 12-12-2008, 10:16 AM   #13
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Quote:
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That sounds right to me - Mine cracks and creaks all the time - nearly frightened me to death the first time it happened.

OP-I'm confused are you stopping the sandwich because of the noise or does it truly not go through?
The handle does not turn after the cracking noise, at all, when I tried to cut. I have trid to force it, and it doesn't move. That is why I tried taking apart the handle and putting it back together.

When I emboss there is a little resistence, it does not crank through smoothly without effort, it takes a little muscle, though it does go through and the handle does turn.

I love how it embosses, I just wish it could do everything it is supposed to do.

Thank you all for your help, I do appreciate it and hope something someone says will work so I can use it to die-cut.
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Old 12-12-2008, 11:15 AM   #14
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Quote:
Originally Posted by Crafty Math Chick View Post
The handle does not turn after the cracking noise, at all, when I tried to cut. I have trid to force it, and it doesn't move. That is why I tried taking apart the handle and putting it back together.

When I emboss there is a little resistence, it does not crank through smoothly without effort, it takes a little muscle, though it does go through and the handle does turn.

I love how it embosses, I just wish it could do everything it is supposed to do.

Thank you all for your help, I do appreciate it and hope something someone says will work so I can use it to die-cut.
Well, I think even though it has been 14 months it is worth ringing Provocraft and asking if there are any adjustments they can recommend.
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Old 12-12-2008, 11:37 AM   #15
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Quote:
Originally Posted by Crafty Math Chick View Post
Nope, that is what I did, and it didn't work. I followed the instructions in the instruction manual. It was the CB combo die that accompanies the Birthday Wishes embossing folder set, and no luck. I checked to make sure I had the A-B-die foam up-paper-B sandwich, and it didn't work.

Someone who left a comment in the photo in my gallery suggested I press down on the foam with something a bit, that might help - have you tried this?
It sounds like you might have a bad machine. I've never had to press down the foam on any of my CB dies. I get resistance and cracking/etching sound but I am able to crank my sandwich all the way through.
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Old 12-12-2008, 12:45 PM   #16
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that happened to mine also, I've considered it borke and bought a wizard instead that had no plastic parts to crack. My handle also didn't grab
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Old 12-12-2008, 01:54 PM   #17
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I suggest you call them. Provo Craft is VERY proud of their cuttlebug - and they should be. When mine broke - it was under a year old and they simply replaced it.
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