Originally Posted by turki
I have a Pazzles and haven't had any issue with the machine (haven't used it all that much, to be honest) but I find the software is very difficult to work with. The tutorials make it look nice and simple when the experts do it, but I have trouble figuring out what to do or where to click. And I work with computers and consider myself an intelligent person.
I had gone with the Pazzles because I wanted to be able to cut my own designs rather than having to buy Cricut cartridges. If I were shopping for a machine like this today, I would probably be looking at a Silhouette instead.
Traci, I realize your post is from a few months ago, and I wish I had been able to help you sooner. I wanted to check in and see that you got the assistance you needed, or, for people who are reading this post later, that they know where to go for help. We understand that the software can be tricky at times, so we try to make learning as easy as possible.
There are video tutorials built in to the Inspiration Studio software that go along with the accompanying manual. There are video tutorials on our website: http://www.pazzles.net/wordpress/videos
. Most of the Fundamentals videos and the Intermediate videos are available for everyone. The advanced videos are for members of the Craft Room subscribers only... but every machine comes with a subscription, either six months free or with a subscription as part of the purchase agreement. I hope you have access to the Craft Room, and if not, consider subscribing! It's the best way to get images and advanced technique tutorials.
There are also our own forums at http://www.pazzles.net/forums/
. Membership to the forums is free. There are a lot of tutorials, tips, and tricks there.
If you decide the Inspiration Studio software is not for you, we know that some people use alternative software such as Sure Cuts A Lot or Make-the-Cut. Unlike other companies, we are okay with our users choosing alternative software. We can't teach you to use it ourselves, but we don't block you from using it!
I hope that helps you out. If you're still having trouble, you can email firstname.lastname@example.org
with your questions, or call 1-866-PAZZLES between 8am and 5pm MST and we'll help you!
While I'm here...
I know from referencing our internal system that Addicted2Charms' issue has been solved, and she now hosts a blog with information, tutorials, and free WPC files.