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Old 05-03-2013, 04:34 AM   #521
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A lesson in how not to run a business from WRMK.
  • Always should have said they would fulfill HSN first if order came in (sorry for those with LSS but that is a big money earner etc. it makes sense economically).
  • Like building a house, if they estimated a month should have doubled all estimated times and then what joy IF your product comes in early (it also streamlines your customer service as you aren't dealing with complaints all day)
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Old 05-03-2013, 04:46 AM   #522
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Quote:
Originally Posted by GypsyRoseStamper View Post
Greg Smallwood of Marco's Paper posted this on his blog:

I talked with We R Memory Keepers Tuesday (we talk with them two or three times a week) -- obviously, their original April estimate for completely filling advance orders has come and gone and we have reminded them of that. They received a small shipment of boards earlier this week and expect larger shipments consistently over the next few weeks. It sounds like their shipments to us will follow a similar pattern. They originally told me that they hope to ship all of the 1,000 boards we need to fill our advance orders by the end of May, but we are pushing for a better delivery schedule. Our customers have been very patient, but the delivery estimates have changed often -- and it makes us look bad when estimates we pass on in good faith are not met. We will be shipping our pending orders in the order they were received as soon as boards arrive. Thanks for your patience -- mine is wearing a little thin.


Lousy for customers but ten times more frustrating for vendors.
Thank you for acknowledging this! Over the years I've had several businesses, and it's SO FRUSTRATING when something happens that is completely beyond your control but makes you look bad, nonetheless! You seriously just want to hide in a hole or something. Even if you can convey the real issue to the client/customer and point out that it's out of your hands, you still get those that can't/don't/won't understand. It makes your heart hurt...


I certainly hope that this is a one-time, learning experience for WRMK. I love their products, as a rule, and it would be just too bad if this is a harbinger of things to come...
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Old 05-03-2013, 07:01 PM   #523
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I bought one today at Scrapbook Expo in Orlando. They had hundreds in stock and they were flying off the shelf!
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Old 05-03-2013, 08:58 PM   #524
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Thank you for acknowledging this! Over the years I've had several businesses, and it's SO FRUSTRATING when something happens that is completely beyond your control but makes you look bad, nonetheless! You seriously just want to hide in a hole or something. Even if you can convey the real issue to the client/customer and point out that it's out of your hands, you still get those that can't/don't/won't understand. It makes your heart hurt...


I certainly hope that this is a one-time, learning experience for WRMK. I love their products, as a rule, and it would be just too bad if this is a harbinger of things to come...
I have a feeling they don't care. So far it's just been the small businesses that have been doing the apologizing. People are buying the product like crazy and WRMK is busy enjoying a great business quarter. The only way they will consider their treatment of small vendors as bad business, is if it has a negative impact on their pocket book. Considering the popularity of all their products, that is not going to happen
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Old 05-04-2013, 01:43 PM   #525
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paperphenomenon.com has a video on how to make a file folder using the envelope maker. Waiting for mine as well.
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Old 05-04-2013, 03:26 PM   #526
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What a great idea. Direct link:
http://www.paperphenomenon.blogspot....-r-memory.html

I do think it's not supposed to be scored right at the middle though. Because once it's folded, it's not perfectly in half. It's folded so that the front is slightly shorter.
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Old 05-04-2013, 03:31 PM   #527
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I bought one today at Scrapbook Expo in Orlando. They had hundreds in stock and they were flying off the shelf!
Yes I got one too today. I thought I had lost my mind when I saw them all hanging there. I asked one of the workers at the booth, 'how did you get these'? She just shrugged and said they just got lucky to get them in for the show.

I tried it out tonite on some scrap paper and it's really neat.

Sorry for you all who are waiting for them on pre-orders
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Old 05-04-2013, 07:32 PM   #528
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Yes I got one too today. I thought I had lost my mind when I saw them all hanging there. I asked one of the workers at the booth, 'how did you get these'? She just shrugged and said they just got lucky to get them in for the show.

I tried it out tonite on some scrap paper and it's really neat.

Sorry for you all who are waiting for them on pre-orders
That is sort of crazy. It is a shame that WRMK couldn't have done some sort of direct from manufacturer pre-order through smaller stores so those customers weren't let down.
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Old 05-06-2013, 07:33 AM   #529
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Marco's Paper posted their latest update this morning -

Latest Envelope Punch Board Update -- I spoke with We R Memory Keepers late Friday afternoon (we seem to speak with them every couple of days, which has been frustrating). This time they said the slow boat from China that was supposed to arrive at the end of April was delayed, so they are having a shipment airfreighted from China to arrive earlier than the boat. As it stands now, we are supposed to receive a small shipment (less than 100 boards) about May 8, another 600 boards about May 20, and 600-800 boards about May 30. We will be shipping the advance orders in the order they were received as shipments arrive -- thanks for your patience.
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Old 05-06-2013, 07:34 AM   #530
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Marco's Paper posted an update this morning:

Latest Envelope Punch Board Update -- I spoke with We R Memory Keepers late Friday afternoon (we seem to speak with them every couple of days, which has been frustrating). This time they said the slow boat from China that was supposed to arrive at the end of April was delayed, so they are having a shipment airfreighted from China to arrive earlier than the boat. As it stands now, we are supposed to receive a small shipment (less than 100 boards) about May 8, another 600 boards about May 20, and 600-800 boards about May 30. We will be shipping the advance orders in the order they were received as shipments arrive -- thanks for your patience.
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Old 05-08-2013, 12:36 PM   #531
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Just got my shipping notice from Stamping Scraping. Yipee!!!!
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Old 05-08-2013, 01:08 PM   #532
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Just got my shipping notice from Stamping Scraping. Yipee!!!!

Guess I should be receiving my notice any day too!
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Old 05-08-2013, 01:33 PM   #533
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Yay! I hope that means my company will soon be shipping too!
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Old 05-08-2013, 03:44 PM   #534
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Quote:
Just got my shipping notice from Stamping Scraping. Yipee!!!!
Me too!
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Old 05-08-2013, 05:26 PM   #535
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I got an 'in stock' email from scrapbook.com. I got mine a while back from HSN but maybe scrapbook.com still has some...
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Old 05-09-2013, 12:35 PM   #536
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Hi Connie--used to live in Ra Cha Cha --- didn't Sharon @ Buffalo Stamps make a big order for the Punch Boards? When I would drive to her shop she was always happy to say she had the latest of late --- hoping you get your order soon. . . and as for me I am still waiting too... misery loves company or something like that. . . :0) Candee P
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Old 05-09-2013, 01:50 PM   #537
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I just received this email:

Good Afternoon Ladies!

A PORTION of our Envelope Punch Board order has been shipped and will arrive at Flamingo Scraps the first of next week. Unfortunately, it is only a portion and the EPB orders will be filled in the order in which they were received. If you are getting this email, you are not in the queue for this first order; the remainder of our order is projected to ship to Flamingo Scraps about May 23. It is possible that we will receive some or all of the remainder of the order prior to that if other retailers release some of their reserved stock. And it is possible that a few of the orders from the first shipment will be cancelled in the next few days.

I know this is frustrating -- we have been waiting for the EPBs together since the first of the year, you have all been so patient, and it has been one disappointment after another. There will doubtless be EPBs in ready supply in a number of places, and I completely understand if you wish to purchase one elsewhere. However, I do ask that you contact me for a refund as soon as possible; and if you prefer to wait, please make a firm decision behind which you are willing to stand by May 16. I do not have to accept delivery of all my reserved boards, and it is not an item I would normally keep in stock in the store!

Again, I appreciate your patience, and I hope that however you get an Envelope Punch Board, you will enjoy being crafty!!!!

Suzanne
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Old 05-09-2013, 02:32 PM   #538
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I just received this email:

Good Afternoon Ladies!

A PORTION of our Envelope Punch Board order has been shipped and will arrive at Flamingo Scraps the first of next week. Unfortunately, it is only a portion and the EPB orders will be filled in the order in which they were received. If you are getting this email, you are not in the queue for this first order; the remainder of our order is projected to ship to Flamingo Scraps about May 23. It is possible that we will receive some or all of the remainder of the order prior to that if other retailers release some of their reserved stock. And it is possible that a few of the orders from the first shipment will be cancelled in the next few days.

I know this is frustrating -- we have been waiting for the EPBs together since the first of the year, you have all been so patient, and it has been one disappointment after another. There will doubtless be EPBs in ready supply in a number of places, and I completely understand if you wish to purchase one elsewhere. However, I do ask that you contact me for a refund as soon as possible; and if you prefer to wait, please make a firm decision behind which you are willing to stand by May 16. I do not have to accept delivery of all my reserved boards, and it is not an item I would normally keep in stock in the store!

Again, I appreciate your patience, and I hope that however you get an Envelope Punch Board, you will enjoy being crafty!!!!

Suzanne
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I got a different email, since I was in the first batch that pre-ordered. I have since found a board, so I cancelled with Flamingo Scraps. So, someone will get the one I cancelled.
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Old 05-09-2013, 04:46 PM   #539
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Hi Connie--used to live in Ra Cha Cha --- didn't Sharon @ Buffalo Stamps make a big order for the Punch Boards? When I would drive to her shop she was always happy to say she had the latest of late --- hoping you get your order soon. . . and as for me I am still waiting too... misery loves company or something like that. . . :0) Candee P
Hi Candee! I was just at Buffalo Stamps last week and I don't recall seeing any. I'm sure she had some or will be getting some. She usually does have all the latest & greatest! I'm surprised that I haven't received my email yet in regards to it. I did pre-order early too! Yes, I guess misery does love company. I hope I get some excitement when it comes because I sure lost it all!!
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Old 05-09-2013, 06:11 PM   #540
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I got a different email, since I was in the first batch that pre-ordered. I have since found a board, so I cancelled with Flamingo Scraps. So, someone will get the one I cancelled.
Was it worth the wait?
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Old 05-09-2013, 06:51 PM   #541
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Was it worth the wait?
In a word, yes. I had pre-ordered like a lot of you, and was waiting, waiting.

Then a dear friend snapped one up on Scrapbook.com and gave it to me for my birthday last month.

So, when I got the email today, I cancelled my pre-order.

It really is a super nifty little tool. Works great and is easy to use. I just got through making 24 envelopes for my Mother's Day cards. They turned out so cute. I used many different flowered pattern papers from one of those big stack packs, and put the pattern inside, and the white outside.

It took no time at all to make the envelopes. Cutting the paper into squares takes more time than using the envelope punch, lol. But the whole process is really quick and easy.

I promise you will love yours when you receive it. (Soon, I hope. )
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Old 05-09-2013, 07:06 PM   #542
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Thank you for the great review. Always love hearing what you have to say.
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Old 05-10-2013, 12:42 PM   #543
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Oh I wish mine would come...probably won't see it until next Christmas! sigh *
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Old 05-10-2013, 01:08 PM   #544
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I had requested to be notified by email when this item came back into stock at 6 different online craft/scrapbook supply companies. Imagine my surprise last night when I went to Scrapbook.com to look for paper, and there it was.

I ordered straightaway, and received my shipping notice this morning.

YAY!
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Old 05-10-2013, 01:33 PM   #545
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Without wishing to tempt fate, I think I may be getting one soon, in the UK! A UK Scrappers sponsor posted today that they had some in so I ordered one straightaway, fingers crossed that it arrives!
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Old 05-10-2013, 04:02 PM   #546
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Guess what? I just went on the Simon Says Stamp Website and they have once again changed the shipping date. It is now saying mid to late June!! It had been mid to late April, then they change it to mid to late May, and now today I find this. With no emails from the company saying they changed the date. I get tired of finding out the changes by going to the site, I think they should keep us informed!
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Old 05-10-2013, 04:09 PM   #547
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I guess I should have had Bugga ship her order to me and just paid her! LOL
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Old 05-10-2013, 05:16 PM   #548
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Hi Kathy!
I am very sorry you are still having to wait! I just got shipping confirmation on mine yesterday and I was hoping that you would be included too. I ordered from another company. I assumed the same thing you do and sent a very nasty and hateful email to the company. However, I did not realize that this "company" was a one woman show, and that she had her hand tied. I felt like real poo!

She "assumed" that her customers would just check the web site and get the latest updated info on all pre-orders. She said that she never thought that customers like you and me would go weeks and weeks and in our case months with checking the site and not knowing what was going on. She appreciated the enlightenment and immediately sent personal email to everyone (over 500) who had pre-ordered one.

However, I am pretty sure that Simon Says Stamp is much larger than a one person show. Hopefully they will get their shipment in faster than expected and you won't have to wait as long.

Valerie
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Old 05-10-2013, 05:31 PM   #549
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Hi Val. My hope is that they get some in and start shipping and that the new date is for those placing new orders. Time will tell. I've been pretty patient. I understand it isn't the company's fault. I would just have liked update emails.
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Old 05-11-2013, 07:59 AM   #550
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I have been at the hospital for 21 days with my son. I ordered from stampinscrappin. I was in the first preorder . The ship date had been changed many times and she had sent out the before mentioned email saying end of April early May. My Bday is May 2 . So I was thinking Happy Birthday to me.
But that changed also.
However yesterday when after 21 days in ICU (all but four days) My Sonshine was released home.( I stay with him the entire time and got a break on occasion when the ex was there). Just in time for Mothers Day.Yippppeee!
I checked my email and my board has shipped . I checked the tracking and it should be here Monday. Happy Mothers Day to me HAHA .
I am happy to finally be getting it ,but it is anti-climatic compared to my Sonshine coming home.
We will be house bound for quite some time So I will have a new toy to play with YiPPPEEE!
I feel for Cindy the owner none of this was in her control. So I am now placing an order with her for another set of products.(None on pre order). Just want to show her that I support her business. These small business owners have been taking so much flack for this. I hope all of you still waiting will get yours soon
Happy Mothers Day to you all!
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Old 05-11-2013, 08:42 AM   #551
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Oh Cynthia! Happy Happy Happy Mother's Day to you! So happy that you Sonshine is now home to recover. I truly understand the prolong hospitalization with children and do not wish it on anyone else. Enjoy your day, your son, and your new toy!
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Old 05-11-2013, 08:47 AM   #552
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I guess I should have had Bugga ship her order to me and just paid her! LOL
Kathy, had I known that yours would be so, so late, I would have made that arrangement instead of cancelling mine. You have been so patient...I hope you get it soon.
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Old 05-11-2013, 10:44 AM   #553
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as the song goes....anticipation......LOL I'm still hanging in there. I am hoping that the extended date is more for those who are just now ordering....I am hoping they will get earlier shipments in to start sending to the early orders.
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Old 05-14-2013, 03:25 AM   #554
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Never received a shipping notice from "Stamping Scrapping" for my punch board but yesterday when I went to get my mail, there it was!! Woo-hoo! Now to find the time to go and play with it!!!
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Old 05-14-2013, 05:22 AM   #555
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Never received a shipping notice from "Stamping Scrapping" for my punch board but yesterday when I went to get my mail, there it was!! Woo-hoo! Now to find the time to go and play with it!!!
Yay!! Happy envelope making! I sure hope I'm next! I did get some new stuff from SU yesterday and I got the new catalog so I have a few things to keep me busy as I wait.
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Old 05-14-2013, 08:34 AM   #556
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Got mine in the mail yesterday. It has the updated measurements on it so I'm not sorry that I had to wait. Made one small envelope with a piece of 6 by 6 paper and even DH was impressed. I hate cutting out those tiny triangles with other methods!
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Old 05-14-2013, 08:38 AM   #557
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I wonder if anyone who ordered from Simon Says Stamp has gotten their's yet?
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Old 05-14-2013, 08:58 AM   #558
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Hey Connie!
I got mine yesterday too! I have not had time to play with mine yet.
Kathy, I am so sorry that you and others are STILL waiting! Hang in there girl!
Valerie
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Old 05-14-2013, 09:56 AM   #559
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Quote:
Originally Posted by jeffnval View Post
Hey Connie!
I got mine yesterday too! I have not had time to play with mine yet.
Kathy, I am so sorry that you and others are STILL waiting! Hang in there girl!
Valerie
Yay! So glad you got yours!
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Old 05-14-2013, 04:14 PM   #560
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I pre-ordered from Betty's Stamping & Scrapbooking in Greensboro, back in Feb and I got it Friday!! Haven't had time to play with it yet but i hope to tonight. Mine has the updated sticker sizes with it.
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