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Old 04-03-2013, 02:31 AM   #481
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I saw this item featured on HSN. It's nice to see the manufacturer demo their own products. HSN has a lot of presentations of scrapbooking/card making tools (recently had a 24-hr. craft marathon). I never see the We R Memory Keepers tools in Jo-Ann's or Michaels.
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Old 04-03-2013, 05:29 AM   #482
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Originally Posted by Believer2 View Post
I saw this item featured on HSN. It's nice to see the manufacturer demo their own products. HSN has a lot of presentations of scrapbooking/card making tools (recently had a 24-hr. craft marathon). I never see the We R Memory Keepers tools in Jo-Ann's or Michaels.
My Michaels carries some of their stuff. They have the Sew Easy and accessories I know for sure. I almost jumped on the band wagon for those earlier, but since they got to the stores so late, I ended up with a real sewing machine, so the Sew Easy was no longer needed.
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Old 04-03-2013, 12:29 PM   #483
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Default We R Memory Keepers Tools

When I said I had never seen their tools in Jo-Ann's or Michaels, I mostly talking about the larger items.....Lucky 8 punches, their new 4-pack punch set that has matching border punches (recently demo'd on HSN), spiral binder, etc.
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Old 04-15-2013, 11:40 AM   #484
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Today is mid April!!!! Mine should be shipping any day now!! Woo Hoooooo
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Old 04-15-2013, 11:43 AM   #485
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Today is mid April!!!! Mine should be shipping any day now!! Woo Hoooooo


Kathy, I think about you every time I use my punch or see it in my craft room.

I just used several envies I had made to send out some birthday cards. You are going to love it so much. Hope it comes this week!
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Old 04-15-2013, 11:49 AM   #486
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Kathy, I think about you every time I use my punch or see it in my craft room.

I just used several envies I had made to send out some birthday cards. You are going to love it so much. Hope it comes this week!
Me too! Stalking the mail lady from here on out! LOL
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Old 04-15-2013, 12:19 PM   #487
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Have you gotten any info that yours has been sent? I have not heard anything. Still waiting too!
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Old 04-15-2013, 12:30 PM   #488
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Have you gotten any info that yours has been sent? I have not heard anything. Still waiting too!
No, no info yet. Just quoting from their website that it is to ship mid to late April....I will be posting here for sure if I hear anything....keep me posted on yours as well.
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Old 04-15-2013, 12:57 PM   #489
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Still waiting too!! No really excited anymore though,
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Old 04-15-2013, 01:00 PM   #490
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I was just on their web site and it say it is expected in May maybe sooner. I ordered Jan. 18th. and at that time they stated that it was expected to ship in early February. Do you remember that?
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Old 04-15-2013, 05:24 PM   #491
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I was just on their web site and it say it is expected in May maybe sooner. I ordered Jan. 18th. and at that time they stated that it was expected to ship in early February. Do you remember that?
Yep, I remember.


I thought I was being smart by waiting - which I did until the 3rd week of February when the email came that said "shipping next week" and something to the effect to order now or miss out on the free shipping. That's when this fish took the bait; 7+ weeks later, still swimming around with a hook in my mouth, LOL. I'm like the OP; just not excited anymore.
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Old 04-15-2013, 05:26 PM   #492
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Ok you guys. I have been in contact with the owner of Stamping Scraping. I am ashamed to say that my original contact email was rather harsh and ugly regarding the delay of the shipment of this Envelope Board.

The owner, Cindy, replied rather quickly and I was humbled as I read her response.
She apologized for the problems that this has caused and explained how she is the only person who IS the company. She answers emails, fills orders, places orders, ships, the whole shebang! She is it...A ONE WOMAN SHOW! Also, the manufacture has pretty much "lied" (she did not use this word) to her. She also explained how her order, along with several other small LSS got pushed aside to fulfill the large HSN and Scrapbook.com orders. Her hands are tied. She said that in the 9 years she has been in business, this is the single most stressful thing she has had to deal with.
Furthermore, she shared, that she is dealing with all of this amidst a personal tragedy.
I can honestly say that I felt like the size of a sugar ant for being so nasty in my email. I did apologize but I thought that if any of your are still waiting for your order from this company it might be helpful to know what it going on.
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Old 04-15-2013, 05:38 PM   #493
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So sorry people are having to wait so long. I ordered from Frantic Stamper and was not even in the first list of pre-order customers. Fran kept the pre-order customers informed of the status of the arrival of the shipment. She got a shipment of the Board with the incorrect info on the guide. She offered those to pre-order customer or wait until the Board with the corrected guide. I decided to wait for the next shipment and I have had my Board for at least a month.

I hope, when you get yours, you will like it as much as I do.
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Old 04-15-2013, 09:23 PM   #494
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Ok you guys. I have been in contact with the owner of Stamping Scraping. I am ashamed to say that my original contact email was rather harsh and ugly regarding the delay of the shipment of this Envelope Board.

The owner, Cindy, replied rather quickly and I was humbled as I read her response.
She apologized for the problems that this has caused and explained how she is the only person who IS the company. She answers emails, fills orders, places orders, ships, the whole shebang! She is it...A ONE WOMAN SHOW! Also, the manufacture has pretty much "lied" (she did not use this word) to her. She also explained how her order, along with several other small LSS got pushed aside to fulfill the large HSN and Scrapbook.com orders. Her hands are tied. She said that in the 9 years she has been in business, this is the single most stressful thing she has had to deal with.
Furthermore, she shared, that she is dealing with all of this amidst a personal tragedy.
I can honestly say that I felt like the size of a sugar ant for being so nasty in my email. I did apologize but I thought that if any of your are still waiting for your order from this company it might be helpful to know what it going on.
Thank you for sharing your feelings in this honest post. I think a lot of the online stamp/scrapbook stores are just like this one, with only the owner and possibly family sometimes to take care of everything. These small businesses are totally at the mercy of the manufacturers and the big box and large volume stores.

I have ordered in the past from businesses like this, and am usually so pleased with the personal attention they try to provide their customers. I've received handwritten personal notes thanking me for my purchase, and little extra goodies. Glad you feel better about your order now that you know the circumstances.
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Old 04-16-2013, 12:15 AM   #495
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I too ordered from stampinscrapping. Jan 17. I emailed Cindy also several weeks ago .I have gotten fast return emails. She even noticed we both have the same car . (1970 mustang she sent me a picture of hers, even same color.). At the time I was dealing with a family emergency myself and it was nice to be distracted by all the emails about car. I do not blame her or her company. Just very disappointed with WRMK. A large number of us have been very disappointed in the long wait and then hearing about the whole HSN thing . Not to mention all the errors in the board we have heard about. I was very excited in the beginning . Now I am just trying to forget about it all as much as possible until it shows up in the mail box. It was beginning of Feb . Then end Of Feb.Then end of March. Now End of April. I am in the first order according to Cindy. So will let you all know if I hear anymore or if it arrives.
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Old 04-16-2013, 02:51 AM   #496
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Quote:
Originally Posted by jeffnval View Post
Ok you guys. I have been in contact with the owner of Stamping Scraping. I am ashamed to say that my original contact email was rather harsh and ugly regarding the delay of the shipment of this Envelope Board.

The owner, Cindy, replied rather quickly and I was humbled as I read her response.
She apologized for the problems that this has caused and explained how she is the only person who IS the company. She answers emails, fills orders, places orders, ships, the whole shebang! She is it...A ONE WOMAN SHOW! Also, the manufacture has pretty much "lied" (she did not use this word) to her. She also explained how her order, along with several other small LSS got pushed aside to fulfill the large HSN and Scrapbook.com orders. Her hands are tied. She said that in the 9 years she has been in business, this is the single most stressful thing she has had to deal with.
Furthermore, she shared, that she is dealing with all of this amidst a personal tragedy.
I can honestly say that I felt like the size of a sugar ant for being so nasty in my email. I did apologize but I thought that if any of your are still waiting for your order from this company it might be helpful to know what it going on.
Thank-you so much for posting this! I also ordered mine on the 17th or 18th of January too. It's a shame that WRMK are not holding up to their end and shipping these as they should have, thus we receiving ours within a reasonable time. Lesson learned, I will NEVER pre order anything again!
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Old 04-16-2013, 08:13 AM   #497
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I've only pre ordered items twice-this and a kit that the seller had to refund me due to products being discontinued and not available to her. Guess I'm jinxed!
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Old 04-16-2013, 12:39 PM   #498
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I just got an email from Flamingo Scraps, where I pre-ordered the punch. She says no change - still end of April or 1st of May.

I already have the punch as a birthday gift in the meantime, so when my pre-order comes, I will have one for sale.
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Old 04-16-2013, 05:33 PM   #499
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Just rec'd this email from Cindy @ Stamping Scrapping in regards to the WRMK punch board. My heart sure does go out to her & her family.

Dear Valued Customer and friends...

With over 400 orders in for the We R Memory Keepers Envelope Punch Board it has been quite a stressful situation for both me as a store owner and you as a
customer waiting for this new product....

First let me express my SINCERE THANKFULNESS for
your EXTREME patience and let you know how important and how much we appreciate your order and business!

I know how frustrating waiting for a new product is and I too am waiting for my own personal punch board. I have just about tore out what little hair I have left over this issue.

We R has made some not so great business decisions by first telling us they would arrive in February then sending their entire first order to HSN and
another online huge store and pushing all the small stores back only to realize there were major sizing issues on the boards and needing to redo them.

This is the reason you do not have your punch board yet.

We are waiting for the NEW inventory from China to arrive.
We are told it will be within the next month at some point...

We dont have an exact date but as soon as we know they are arriving I will start printing labels and ship them out no matter how many people I have to get to help pack and ship!

So many people think we are a big company. It is just ME...I do all the ordering, pulling, packing, shipping, answering 300 emails a day, inventory, books etc.
My husband does most of the website stuff but he works another job to pay for insurance for us. So truly we are VERY VERY SMALL...I work 7 days a week 12-16 hour days
Those of you who have been customers for many years know this and even when our Daughter was murdered I didn't skip a beat...I was still packing, pulling and shipping even
though I was going thru my worst nightmare! I am that dedicated to you my customers and friends!

I am so sorry I have not had the time to sit and fill everyone in and update you all by email....

I update the preorder update page on the left side of our website as I get further updates....its the best I can do...I encourage you to email me at any time
I am always on the other end of the computer and will always answer your emails and questions within a few hours.

THANK YOU for your understanding this is no way our
fault as we have not been able to ship the Punch Boards
as there are none to ship yet until they get the NEW
shipment of corrected sizing boards...

You may choose to take a store credit at any time if you
are tired of waiting..simply email us for a coupon code that
never expires.

Each of you will receive a nice coupon for a future purchase for your patience and understanding attached to your punch board.

I have been in business for 9 years and can honestly say nothing has tried my patience this much (other than losing our daughter to murder) than this issue....I feel your pain and feel horrible its taking this long...

THANK YOU from my heart...
Cindy Echtinaw
stampingscrapping.com
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Old 04-17-2013, 09:21 AM   #500
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I received this email also. Thank you for posting. As I said WRMK is the problem . I will order from Cindy again . I will not preorder from anyone as this proves they have no control over what the suppliers do. I will not order or purchase WRMK products . Lesson learned.
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Old 04-17-2013, 09:51 AM   #501
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Can you believe over 500 postings on this topic!

To play devil's advocate, it is possible that WRMK had a shipment of X number of boards and filled orders on a first order in, first filled basis. For example, if there were enough boards rec'd for orders placed up until January 10, those were the vendors who rec'd the boards (but only the quantity of boards ordered as of that date). My vendor rec'd 200 boards only in March and could fill only the oldest customer pre-orders on file.

Even if there had not been errors in the measurements, the company was not able to estimate the demand.

I noticed that some vendors have recently gotten in other WRMK new products so there is hope perhaps.....
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Old 04-17-2013, 10:02 AM   #502
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Myself, in spite of all the complaints, I'm reserving judgment on this manufacturer. They have made lots of other quality products that I own and use.

The Crop-A-Dile, for example, and their Corner Chomper. I use both of these tools frequently and love them both.

I'm not a big manufacturing company and have no idea of how they are able to decide how many to produce when they are introducing a new product.

If they make too few, and the item turns out to be very popular, everyone is mad because they cannot find them to buy. If they make too many, then they are stuck with lots of inventory they have to discount in order to sell it.
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Old 04-17-2013, 10:59 AM   #503
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I am one of those still waiting on the envelope punch board. I must say, I am not angry with WRMK. I have several of their other products, and love them all. I think they never estimated the hit this board would be. I am still excited about receiving mine, and I'm sure they learned a big lesson in underestimation, but it's like bugga has said. If they make too many and they aren't successful, they would be stuck with a product. Have you looked on the shelves in craft stores lately? I looked today at Michaels and ACMoore. They have products that were great in the beginning, but over time, improvements are made and now those products aren't selling. People want the improved version. I am specifically thinking of all the punches they have at Michaels. Those great big punches with the big arms that were sooo hard to push. The newer punches are so much easier so the old ones are sitting on the shelf waiting for a sale....
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Old 04-17-2013, 11:16 AM   #504
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I understand WRMK could probably not estimate how many boards they would sell. But I do think they have had a sloppy product introduction, and very poor customer service and support. My guess is that they were in such a rush to introduce the product at the winter CHA, that they did not carefully check their product. They then needed to print new charts and that slowed production. They also seem to have looked at the big buyers as more important than the little buyers. I know of shops that ordered at CHA and have not yet received a single board, or if they were lucky enough to receive any boards, not the number they ordered. I feel for the small shop and on-line stores that have been waiting for their pre-orders. It has obviously been stressful and really quite unfair. These shop owners are the ones dealing with angry customers, and they are doing everything possible to make it up to their customers. WRMK should be trying to take care of customers, not letting it fall on the shop owners. Even now, WRMK seems to be clueless as to how many of the boards they can produce. They have changed the release date multiple times. It seems to me that they should be able to accurately estimate when a shop will receive their order. I'm sure I will continue to buy their products, but I will think twice about it from now on.
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Old 04-17-2013, 11:47 AM   #505
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After being in communication with Cindy at Stamping Scrapping she did inform me that she point black asked them at CHA if they small online and LSS) would be pushed aside for the Goliath HSN and Scrapbook.com orders as was done with the Lucky 8 punches. They told her no. She went ahead and place her order and prepared her online store for pre-orders for over 400 units. They did not honor their word and fulfilled the HSN and Scrapbook.com orders 1st. The smaller store and LSS order were pushed to the bottom of the list. I really felt her pain. As Annie mentioned, it is these shops that are dealing with the angry customers, like me, when I first contacted Cindy the other day, not realizing what the situation was. That is why she decided to send out that email that Connie posted.
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Old 04-17-2013, 12:46 PM   #506
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When I first heard about the envelope I contacted Bluemoon Scrapbooking and was told they just got back from the show and did not have it yet. Within 2weeks he called me and then my order was placed and 3days later I had it. He does not take any credit card info until the product is in. I got the corrected sizes on line and have enjoyed using it.
Sorry you all have had so much trouble. I'm not good at waiting. I think the company itself made a huge mistake with their marketing and I have seen no apology for the trouble caused.
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Old 04-26-2013, 02:57 PM   #507
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I'm a little sad today. I just checked the simonsaysstamp website and they have changed the mid to late April to mid to late May! Not another month of waiting!!! Waaaaaa....ok now I feel better. LOL
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Old 05-01-2013, 06:09 AM   #508
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I received this update today from Flamingo Scraps:

"Good Morning All!
I have no words, I am quite upset and frankly, I am tired of apologizing for We R Memory Keepers. Revised receipt day to my vendor for the Envelope Punch Boards is May 9, 2013. I do apologize if you are on this list by mistake -- this order is so big and it has taken on a life of its own! As always, thank you so very much for your patience and for shopping at Flamingo Scraps!
Suzanne
Flamingo Scraps"

Since I already have another punch I received as a gift, I will be selling my extra one, if it ever comes!
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Old 05-01-2013, 06:19 AM   #509
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Originally Posted by buggainok View Post
I received this update today from Flamingo Scraps:

"Good Morning All!
I have no words, I am quite upset and frankly, I am tired of apologizing for We R Memory Keepers. Revised receipt day to my vendor for the Envelope Punch Boards is May 9, 2013. I do apologize if you are on this list by mistake -- this order is so big and it has taken on a life of its own! As always, thank you so very much for your patience and for shopping at Flamingo Scraps!
Suzanne
Flamingo Scraps"

Since I already have another punch I received as a gift, I will be selling my extra one, if it ever comes!
It's nice that they are keeping you posted of the revised date.
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Old 05-01-2013, 06:38 AM   #510
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Not totally off-topic I guess, I just wanted to post to say that a friend wanted this so badly, she found it on Ebay, and paid $30 in shipping + cost of item! Now that's devotion, or is it desperation? LOL I am extremely jealous of her having it, but my wallet says to just hold on....
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Old 05-01-2013, 09:36 AM   #511
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Quote:
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Not totally off-topic I guess, I just wanted to post to say that a friend wanted this so badly, she found it on Ebay, and paid $30 in shipping + cost of item! Now that's devotion, or is it desperation? LOL I am extremely jealous of her having it, but my wallet says to just hold on....
I can understand your friend. Sometimes we papercrafters become very desperate!

What I find funny about myself, is I have been known to go on an obsessive hunt to find something. Then I finally get it - and don't use it. What is that about?
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Old 05-01-2013, 03:15 PM   #512
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I can understand your friend. Sometimes we papercrafters become very desperate!

What I find funny about myself, is I have been known to go on an obsessive hunt to find something. Then I finally get it - and don't use it. What is that about?


Ain't it the truth! I need to remind myself stamping is not a collecting hobby but a creating hobby.
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Old 05-01-2013, 06:12 PM   #513
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Ain't it the truth! I need to remind myself stamping is not a collecting hobby but a creating hobby.
When I read these last two posts I had to laugh, I can sooooo relate!!!!!
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Old 05-02-2013, 10:42 AM   #514
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I'm a little sad today. I just checked the simonsaysstamp website and they have changed the mid to late April to mid to late May! Not another month of waiting!!! Waaaaaa....ok now I feel better. LOL
Um no way - I'm the one that will be searching for a coupon, though TBH I think it looks like people will be getting rid of them because I bet people in this thread aren't the only ones that have double ordered.
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Old 05-02-2013, 12:59 PM   #515
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Greg Smallwood of Marco's Paper posted this on his blog:

I talked with We R Memory Keepers Tuesday (we talk with them two or three times a week) -- obviously, their original April estimate for completely filling advance orders has come and gone and we have reminded them of that. They received a small shipment of boards earlier this week and expect larger shipments consistently over the next few weeks. It sounds like their shipments to us will follow a similar pattern. They originally told me that they hope to ship all of the 1,000 boards we need to fill our advance orders by the end of May, but we are pushing for a better delivery schedule. Our customers have been very patient, but the delivery estimates have changed often -- and it makes us look bad when estimates we pass on in good faith are not met. We will be shipping our pending orders in the order they were received as soon as boards arrive. Thanks for your patience -- mine is wearing a little thin.


Lousy for customers but ten times more frustrating for vendors.
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Old 05-03-2013, 04:34 AM   #516
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A lesson in how not to run a business from WRMK.
  • Always should have said they would fulfill HSN first if order came in (sorry for those with LSS but that is a big money earner etc. it makes sense economically).
  • Like building a house, if they estimated a month should have doubled all estimated times and then what joy IF your product comes in early (it also streamlines your customer service as you aren't dealing with complaints all day)
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Old 05-03-2013, 04:46 AM   #517
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Greg Smallwood of Marco's Paper posted this on his blog:

I talked with We R Memory Keepers Tuesday (we talk with them two or three times a week) -- obviously, their original April estimate for completely filling advance orders has come and gone and we have reminded them of that. They received a small shipment of boards earlier this week and expect larger shipments consistently over the next few weeks. It sounds like their shipments to us will follow a similar pattern. They originally told me that they hope to ship all of the 1,000 boards we need to fill our advance orders by the end of May, but we are pushing for a better delivery schedule. Our customers have been very patient, but the delivery estimates have changed often -- and it makes us look bad when estimates we pass on in good faith are not met. We will be shipping our pending orders in the order they were received as soon as boards arrive. Thanks for your patience -- mine is wearing a little thin.


Lousy for customers but ten times more frustrating for vendors.
Thank you for acknowledging this! Over the years I've had several businesses, and it's SO FRUSTRATING when something happens that is completely beyond your control but makes you look bad, nonetheless! You seriously just want to hide in a hole or something. Even if you can convey the real issue to the client/customer and point out that it's out of your hands, you still get those that can't/don't/won't understand. It makes your heart hurt...


I certainly hope that this is a one-time, learning experience for WRMK. I love their products, as a rule, and it would be just too bad if this is a harbinger of things to come...
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Old 05-03-2013, 07:01 PM   #518
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I bought one today at Scrapbook Expo in Orlando. They had hundreds in stock and they were flying off the shelf!
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Old 05-03-2013, 08:58 PM   #519
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Thank you for acknowledging this! Over the years I've had several businesses, and it's SO FRUSTRATING when something happens that is completely beyond your control but makes you look bad, nonetheless! You seriously just want to hide in a hole or something. Even if you can convey the real issue to the client/customer and point out that it's out of your hands, you still get those that can't/don't/won't understand. It makes your heart hurt...


I certainly hope that this is a one-time, learning experience for WRMK. I love their products, as a rule, and it would be just too bad if this is a harbinger of things to come...
I have a feeling they don't care. So far it's just been the small businesses that have been doing the apologizing. People are buying the product like crazy and WRMK is busy enjoying a great business quarter. The only way they will consider their treatment of small vendors as bad business, is if it has a negative impact on their pocket book. Considering the popularity of all their products, that is not going to happen
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Old 05-04-2013, 01:43 PM   #520
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paperphenomenon.com has a video on how to make a file folder using the envelope maker. Waiting for mine as well.
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