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Old 01-25-2008, 03:02 PM   #41
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Well after about 4 hours of trying, I've boxed mine up and I'm sending it back tomorrow. So disappointed - I'm not usually an ''early adopter'' of new technology but I went out on a limb this time. I've tried eyelets of various brands, sizes and shapes; tried splitting the backs as suggested and they worked better but still not well. The only gromlet I tried has one prong going inward and the rest STUCK TO THE TOOL and damaged the rubber. Seriously, I had to pry it loose from the dang thing!

I'm sending them the samples I've made and resisted the urge to include curses because I have to pay return shipping. Glad I kept my original - almost let my BF take it last weekend!
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Old 01-25-2008, 03:41 PM   #42
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Call HSN. If it is defective, they will not charge you the return shipping when you use the prepaid label. The lady just told me you had to call so they could make note of it in the computer.
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