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Old 01-03-2012, 05:17 PM   #1
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Default Question on purchasing "free" download.

Hello,

I would like to download the moka hair color chart, but I can't get past checkout without selecting a shipping option, and I don't think the intent is that I pay $5.50 for a download. So.... now what? Thanks!
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Old 01-03-2012, 08:21 PM   #2
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Hi Emily!

Here are the instructions for downloading the Moka Hair Color chart:

1. Add the item to your shopping cart.
2. When you are in the shopping cart, select a shipping method and click the Update Cart button (you will not be charged shipping but you must select a shipping method)
3. Click the Check Out button.
4. Select Credit Card for the payment method. You will not be charged for the download but you still need to select a payment method to make it to the next step.
5. Either log in to your account or fill in the required account information (you do not need to fill in your credit card information)
6. Click the Proceed to Confirmation button.
7. Review your order and select a response to the required checkout question in red text.
8. Click the Finalize Order button.
9. If successful, click on the My Downloads link at the top of the page.
10. Click on the Moka Hair Color Chart file to download your file.

That should do it! Please let me know if you have any more difficulties downloading your file.
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Old 01-04-2012, 07:28 PM   #3
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Thanks! I got it!
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Old 03-03-2012, 06:02 AM   #4
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I have playing with this for about 30 minutes. I am not seeing a shipping method in my shopping cart to select.

What am I doing wrong?

Bonnie
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Old 03-03-2012, 07:04 PM   #5
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Quote:
Originally Posted by Stampnf1n View Post
I have playing with this for about 30 minutes. I am not seeing a shipping method in my shopping cart to select.

What am I doing wrong?

Bonnie
They might have reprogrammed the site since Taylor posted that answer. I just tested-- if I put a regular item in the cart, it will ask me to pick shipping. If I just put the download in the cart, it doesn't, and it says FREE SHIPPING.
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Old 03-04-2012, 06:53 AM   #6
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Yes, Emily is right. We re-programmed the item so that it qualifies for free shipping so you can skip the step of selecting a shipping method!
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Old 03-04-2012, 07:41 AM   #7
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It worked! Thanks

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