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Unread 09-13-2017, 04:06 AM   #1
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Default Multiple issues viewing galleries on mobile / Ipad

I'm not usually technically challenged but I can no longer get into the individual set galleries. It just keeps taking me to a page to upload a card. What am I doing wrong? It happens on my laptop, tablet and phone! Please help!!!
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Unread 09-13-2017, 04:15 AM   #2
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Hi Gretchen - are you on mobile or desktop?

Individual galleries are here: Splitcoaststampers - Stampin Up! Galleries
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Unread 09-13-2017, 10:41 AM   #3
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What is a surgery alphabetical gallery?
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Unread 09-13-2017, 11:43 AM   #4
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Quote:
Originally Posted by muscrat View Post
What is a surgery alphabetical gallery?
It's whatever spellcheck turned SU into, via a major operation .
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Unread 09-13-2017, 12:07 PM   #5
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Quote:
Originally Posted by Cook22 View Post
It's whatever spellcheck turned SU into, via a major operation .


Hence the "surgery" is part of the major operation! LOL! I just couldn't figure it out! I thought it might possibly be an autocorrect thing, but just wasn't sure what surgery might have been before it was highjacked!
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Unread 09-14-2017, 04:33 PM   #6
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Quote:
Originally Posted by gbarron View Post
I'm not usually technically challenged but I can no longer get into the individual set galleries. It just keeps taking me to a page to upload a card. What am I doing wrong? It happens on my laptop, tablet and phone! Please help!!!
Someone just someone just posted about this on Stampin Connection, so I came to check out the galleries, and I am having the same problem.
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Unread 09-16-2017, 09:06 AM   #7
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Quote:
Originally Posted by andib_75 View Post
Someone just someone just posted about this on Stampin Connection, so I came to check out the galleries, and I am having the same problem.
Me, too. Making me crazy searching for ideas when i actually have time to stamp today. Bummer.
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Unread 09-16-2017, 10:24 AM   #8
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Question Cannot see recent uploads in gallery

I am unable to access the recent uploads on the gallery page using my iPad or iPhone. At this time I can access with my computer.

When I tap on last day, 7 days or 14 days on the gallery site I get routed to a page that says "Upload a Card" and then has various other menu items below.


I tried to take a take a screen shot of the page to include in this post, but apparently since this is the first time I have posted, I am restricted from including any pictures/url in my post.


I would like to know if anyone else if having the same access problem with their mobile devices. I don't know if this is a problem with the website or with my mobile devices. Thanks for any feedback!
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Unread 09-16-2017, 02:19 PM   #9
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That's weird because I've had no problems either on my phone or my PC. It's always helpful to the tech support if you mention what platform (Windows and version, iOs) and what browser you are using when experiencing difficulties.
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Unread 09-16-2017, 04:48 PM   #10
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I seem to be able to get to the galleries fine on my laptop, but it's still not working on my iPad (iOS version 10.3.3) using Safari. Here is the pathway I am following:

Gallery > Stampin' Up! > Stampin' Up! Sets A-B (or any of the alphabetical categories)

What opens is this page in the screenshot below.
Attached Images
File Type: jpg IMG_0066.jpg (28.5 KB, 9 views)
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Unread 09-16-2017, 10:48 PM   #11
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Quote:
Originally Posted by andib_75 View Post
I seem to be able to get to the galleries fine on my laptop, but it's still not working on my iPad (iOS version 10.3.3) using Safari. Here is the pathway I am following:

Gallery > Stampin' Up! > Stampin' Up! Sets A-B (or any of the alphabetical categories)

What opens is this page in the screenshot below.
This is what I get on my Ipad. My desktop has the usual gallery but now always reverts to 12 from 48 and I get blank pages when I open a new window.
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Unread 09-16-2017, 11:10 PM   #12
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Quote:
Originally Posted by DianeinSparks View Post
This is what I get on my Ipad. My desktop has the usual gallery but now always reverts to 12 from 48 and I get blank pages when I open a new window.
That is an issue many of us are experiencing! Lydia has said that tech support have been able to reproduce the blank pages and working on it. She hasn't given an update on the gallery defaulting to 12, I don't think.
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Unread 09-17-2017, 05:48 AM   #13
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yes, me too. i posted yesterday about not rendering right on my iPad. all is perfect on my macbook pro.
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Unread 09-17-2017, 05:00 PM   #14
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Default Gallery

i have even trying to get on stampin up gallery with no sucess. Has something changed that I don't know about?
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Unread 09-17-2017, 05:08 PM   #15
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Me too. I don't like it.
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Unread 09-17-2017, 06:10 PM   #16
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I know many are having issues. I think its been reported but they don't usually work over weekends. Hang in there!
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Unread 09-18-2017, 04:40 AM   #17
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Default Ipad issues

Lydia, not sure where to put this, but since it's related to how things show up, now when I log in (iPad/Safari), the entire board shrinks and there's a huge amount of gray space with one tiny strip showing to the right.

Seems like the website dislikes iPads more and more. You didn't say the ability to insert photos into threads was fixed, so this probably won't work but here's an attempt to show you in case it does work.


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Unread 09-18-2017, 05:59 PM   #18
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Quote:
Originally Posted by muscrat View Post
I know many are having issues. I think its been reported but they don't usually work over weekends. Hang in there!
If you are a fan club member you can upload over the weekend, all others have to wait for moderators to approve upload. Is that what you were talking about or are you saying you couldn't get on to view galleries?


I know I was having issues a couple of days ago trying to look at cards in a specific SU set. It kept me in a mobile device mode and wouldn't show any cards. Figured it was something weird going on with my internet provider, which has been a chronic problem the past week or so.
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Unread 09-18-2017, 06:06 PM   #19
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My issue is I want to look at card samples in the SU Mini-catalogue section of the gallery. When I click on it, an upload page comes up but nothing with the mini catalogue stamp sets. I am on my iPad, not my laptop. Does that have anything to do with it?
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Unread 09-18-2017, 06:09 PM   #20
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Quote:
Originally Posted by Boss View Post
If you are a fan club member you can upload over the weekend, all others have to wait for moderators to approve upload. Is that what you were talking about or are you saying you couldn't get on to view galleries?


I know I was having issues a couple of days ago trying to look at cards in a specific SU set. It kept me in a mobile device mode and wouldn't show any cards. Figured it was something weird going on with my internet provider, which has been a chronic problem the past week or so.
No, they are having trouble getting in to view SU galleries. I'm not having trouble, but others have reported it.
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Unread 09-19-2017, 05:00 AM   #21
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I'm having the same problem when using my ipad. I can't view any gallery.
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Unread 09-19-2017, 06:35 AM   #22
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I neglected to mention that I use an iPad, as well, and experienced the issues you all have mentioned (not being able to view cards in galleries of specific SU stamp sets).
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Unread 09-19-2017, 10:34 AM   #23
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I've moved this thread over to the Site Support, Technical ?'s and Support forum for our tech support team to see.
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Unread 09-19-2017, 10:55 AM   #24
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I view the SU! galleries on my iPad almost every day and I had the same problem many others have noticed. I think the problem only occurs on mobile devices that are somehow getting switched to the "View Mobile Site" option that appears at the bottom of the page when you are viewing one of the galleries on a mobile device.


While the tech support team figures out what is happening, try following these steps I discovered through a lot of random tapping to regain access to the full galleries:


1. Select the Gallery Home Page option appearing under "Navigate to" on your screen, then choose the Stampin' Up! galleries and SU Minis & Creative Crew Cards & More gallery in that order.


2. Tap on the icon displaying a large letter S that is labeled Mini Catalog Category.


3. Scroll down to the bottom of the page and tap on the option to "View Full Site".


You will now be able to view all of the stamp set categories when you open one of the SU! galleries if the steps listed above work for you the same way they did for me.
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Unread 09-20-2017, 04:51 AM   #25
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Just checking in to see if you saw the above post, since it's kind of in the wrong place...
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Unread 09-20-2017, 04:52 AM   #26
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Thank you, Ms. Liberty!

I can now view the gallery on my iPad. I am so grateful you figured that out, I never would have.


Off to view the gallery again.


Thanks!
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Unread 09-20-2017, 07:55 AM   #27
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Yes - I'm moving this because it's not related. However, it's related to the fact that the mobile template basically broke the gallery. So they are working on a fix.

I do not know when that will be fixed but it's been reported.
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Unread 09-20-2017, 08:11 AM   #28
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I've merged all of these posts into one thread - they are all related to the mobile gallery, which they are working on fixing. No need to report additional issues with mobile - we realize that basically the entire gallery is broken on mobile. Until it is fixed, your best bet is the desktop version.
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Unread 09-20-2017, 08:43 AM   #29
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Maybe that explains why I don't have trouble. I may be on a tablet and phone but I didn't like mobile version so I always view in the full version.
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