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Old 01-21-2013, 06:32 PM   #1
Compulsive Stamper
Join Date: Apr 2005
Posts: 44
Default Pre-order?

Hi there. I just noticed some exciting things from CHA being posted on the Simon Says website. I am just curious how the pre-order works? If you have other items in your cart, are they all shipped together?
If your total order earns free shipping, but it wouldn't when the pre-order items are deducted, do you pay shipping charges on two shipments?
How long does it typically take before pre-order items are available?
I hope this makes sense!
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Old 01-22-2013, 08:16 AM   #2
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Join Date: Mar 2011
Location: Batavia, OH
Posts: 590

Thanks for your question Mgulka!

If you have pre-order and in stock items in your order the items that are in stock will not ship until the pre-order items arrive. Once you complete the purchase those in stock items will be pulled out of inventory and we will hold them until the pre-order items arrive. If you want the in stock items to be sent right away you need to make two purchases - one with the in stock items, one with the pre-order items.

If you make two separate purchases you will pay shipping on each of the orders separately. If they are all in one order and reach the minimum for free shipping you will get the free shipping.

How long it takes for pre-orders to arrive varies depending on the item. If it is a new release (for instance the new items coming in from CHA), in the item's detail you will typically find a mention of roughly when we expect them to arrive. So click on the item and read the description for the item. Sometimes items will be on pre-order as we are waiting for more to come back in stock and there may not be an arrival estimation. Email and if they can tell you when the item is expected to arrive they are happy to do so.

Thanks for your question! And happy shopping.
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