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Old 08-25-2011, 10:10 PM   #1
Rubber Obsessor
 
Join Date: Jun 2004
Posts: 117
Default Simon Says Stamp?

Just wondering how their customer service is? They have a lot of stuff I want to order but I have never dealt with them before.

Thanks for any feedback.
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Old 08-26-2011, 02:26 AM   #2
Rubber Obsessor
 
Join Date: Apr 2010
Location: Australia via New York
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I have made about a dozen orders with them and everything has been fine. I am in Australia so there is generally a 2 week wait for my order. It's all been there and intact. I have only had a mixup with a preorder and they sorted that out for me quick smart. So I am a repeat customer when budget permits. Their international shipping is very reasonable too. . No complaints.

HTH.
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Old 08-26-2011, 04:22 AM   #3
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I have always had quick service from them.
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Old 08-26-2011, 05:33 AM   #4
Matboard Maniac
 
Join Date: Feb 2006
Location: KY
Posts: 335
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I've ordered from them several times and always had good service. I love their selection, especially the House Mouse stamps.
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Old 08-26-2011, 05:50 AM   #5
Glitter Queen
 
Join Date: Feb 2010
Posts: 11
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Same here! I've had super-speedy service on all orders, and they generally send you a coupon code that takes off their $5 flat shipping for your next order. Love them!
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Old 08-26-2011, 06:31 AM   #6
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Location: Rhode Island
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Great service.
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Old 08-26-2011, 06:36 AM   #7
Splitcoast Member Company
 
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Location: Eustis, FL
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Great company to work with!
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Old 08-26-2011, 01:17 PM   #8
Pearl-ExPert
 
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Location: KY
Posts: 2,199
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Great service, fast shipping!
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Old 08-26-2011, 01:56 PM   #9
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Join Date: Jun 2007
Location: outback Australia
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Another happy customer here too. Have had numerous orders and have never had a problem. International postage is good too.
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Old 08-26-2011, 10:56 PM   #10
Matboard Maniac
 
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I have always found them to be a pleasure to deal with .
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Old 08-27-2011, 02:53 AM   #11
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Join Date: Apr 2008
Posts: 6
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I am really impressed with Simon Says Stamp - have ordered multiple times and they are quick with shipping. Good shipping rates for internationals too.
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Old 04-09-2013, 10:25 PM   #12
Glitter Queen
 
Join Date: Apr 2013
Location: Florida
Posts: 14
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I wish I had the same experience everyone here has spoke about. I just ordered from them and my order did'nt ship when they said it did. They didn't know where it was and acted like it was not their responsibility. Their attitude was "not my problem." They weren't ugly about it but just not helpful or accomadating. They had my money-oh well, is pretty much how it went. After alot emails and stress, my package showed up 12 days later. And one of the items was missing from my order. I called them about it and they said it was out of stock. Couldn't tell me when it would be in and I had enough, so asked for a refund on the missing item, which they did. I can't say I would feel very good about ordering from them again.
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