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Old 08-26-2015, 03:16 PM   #1
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Default Shout out for Papertrey Ink

I had 2 broken inkpads in my order. I contacted the company and Julie asked me to take a picture and send it, which I do not know how to do, so I sent the inkpads back. She sent me reinversement for the shipping and I got new inkpads today. The whole transaction took about a week. Both Julie and Nichole were very pleasant and easy to deal with.
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Old 08-26-2015, 04:35 PM   #2
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That's great! I have long been a fan of theirs and love hearing good things!
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Old 08-27-2015, 04:44 AM   #3
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How do you like the new shape of the ink pads? I only have the small cubes, but I now own ALL of them, and it's really all I use these days. I love them. May have to invest in a few larger ones in the future.
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Old 08-27-2015, 05:21 AM   #4
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I love PTI! I only have two stamp sets from them.....both gotten at a garage sale. Someday I'll buy more. I do want the cute little school house die for the top of a jar that go under a plastic bubble. My daughter is a second grade teacher. It would look so cute on her desk.

Maybe I'll order it tomorrow!

Those tiny towns are adorable!

I'm glad you had good customer service from them.
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Old 08-27-2015, 06:48 AM   #5
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Glad to hear something positive about their customer service for a change - thanks for posting!
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Old 08-28-2015, 02:03 AM   #6
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Default Inkpads

I like the new inkpads so much better than the former style.
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Old 08-28-2015, 02:26 AM   #7
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I have NEVER had any issues with PTI. As a matter of fact, they are one of my favorite companies to purchase stamps and dies and stuff, yea, stuff.... from! Lol.. Happy Friday everyone!
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Old 08-28-2015, 07:29 AM   #8
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Mary Rose, I have the cubes also. I would say 95% of my inkpads are cubes or teardrops. I like them because they're less expensive and much easier to store.

However, there are a few PTI colors I would love to have in the larger pads, simply because I use them so often. Berry Sorbet, Aqua Mist, Pure Poppy and Tropical Teal come to mind...

And I too am glad to see this positive post about PTI; I have always posted positively about them. Any issues I've ever had, whether on my part or theirs, have always been handled with courtesy and to my satisfaction.

I wish anyone who has hesitated ordering from PTI would now give them a chance. I love their products; I love their Design Team; and I love their Customer Service. Kudos to PTI for listening to their customers, for revamping their site to make it so user friendly and making it easy to order (even on release nights), but most of all for working so hard to overcome the growing pains of a few years back. I have nothing but respect and admiration for you guys.
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Last edited by uncbballfan; 08-28-2015 at 07:46 AM.. Reason: Add'l info
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Old 08-28-2015, 08:20 AM   #9
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I agree with Peezie and Linda (uncballfan). I order from them almost every month and have never had a problem with an order. Glad to see them get some good "press"!
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Old 08-28-2015, 03:05 PM   #10
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Thanks for posting the positive experience that you had. It looks like they have straightened out their customer service problems . Good to know
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Old 08-28-2015, 03:20 PM   #11
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Linda (uncbballfan) said it very nicely.

I've ordered from PTI just about monthly almost from their beginning. Every single interaction I've had with their customer service has been handled graciously and professionally. No complaints whatsoever.

The PTI DT is the best anywhere. That might be why they get the vast majority of my craft spending every month!

And Mary Rose, I do like the new ink pads (same ink, new shape pad). While I didn't have a problem with the paisley-shaped ones, I'll probably slowly transfer over to the new ones, and maybe let my granddaughter have the smaller ones. She is only 3 months old, so I've got a while!

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Old 08-28-2015, 04:30 PM   #12
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And if you do nothing else, you should check out their "Friday Night Fashion Show" video to kick off Stamp-A-Faire 2015; they totally rock!

{capture the moment}
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