In the Forums

Register

Today's Posts

Search

Get the Weekly
Inkling
newsletter





Previous Issues

Get Social

Splitcoaststampers on InstagramLike Splitcoaststampers on FacebookFollow Splitcoaststampers on TwitterPit Splitcoaststampers on Pinterest

Sponsored Ads


 
Splitcoaststampers.com - the world's #1 papercrafting community
You're currently viewing Splitcoaststampers as a GUEST. We pride ourselves on being great hosts, but guests have limited access to some of our incredible artwork, our lively forums and other super cool features of the site! You can join our incredible papercrafting community at NO COST. So what are you waiting for?

Join the party at Splitcoaststampers today!

Reply
Thread Tools Search this Thread Display Modes
Unread 07-27-2017, 04:24 AM   #1
Cardstock Collector
 
Join Date: Aug 2010
Posts: 8
Question Problems with Scrap-Mart???

Has anyone had problems lately with Scrap-Mart. They seem to be out of business meanwhile I placed an order back in May and they never shipped it. I've tried calling many times but their voicemail is full so you can't leave a message. I've emailed at least 4 times and have not gotten an answer. I finally had to go to my bank and open a dispute (since they took my money!). I've been ordering from them for years so I can't imagine why they aren't responding.

I just got notification from my bank; Scrap-Mart is claiming they shipped my order. Their on-line store is closed right now but the last time I checked on my order it said "pending". They are totally lying about shipping it.

Hope no one else is having problems with them.
caseysb is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 07-27-2017, 09:44 AM   #2
Hardware Hotshot
 
jukie's Avatar
 
Join Date: Sep 2007
Location: Brampton, Ontario
Posts: 4,010
Default

Sorry you are having these issues, I have never purchased from them, but I hope you get the issue rectified.
__________________
Encourage, Empower and Embrace
jukie is online now  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 07-27-2017, 12:04 PM   #3
Pearl-ExPert
 
Join Date: Apr 2016
Posts: 2,655
Default

Oh, that's really frustrating. Their site says it's down for maintenance but who knows. I've never ordered from them, but they were at the northern Virginia Stamp & Scrapbook Expo in June, and are listed for the August Expo in NJ, in case you're anywhere near there. Good luck!

Beth
bjeans is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 07-27-2017, 02:21 PM   #4
Pearl-ExPert
 
iamvics's Avatar
 
Join Date: Jun 2010
Location: Rochester, WA
Posts: 2,933
Default

Seems to be a old problem: Anyone have problems with Scrap-Mart.com???
__________________
Vic (Victoria) in WA
My blog: http://artbyvic.wordpress.com/
It's time to turn the page.
iamvics is online now  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 07-28-2017, 12:16 PM   #5
Matboard Maniac
 
Join Date: Sep 2007
Location: Georgia
Posts: 320
Default

I pre-ordered a Lawn Fawn die back in February and they said it would be available in about 30 days. I didn't receive it for 3 months. No shipping notification, nothing. I contacted them via email on their site and they responded, but told me their initial shipment was shorted and I'd have to wait for a new shipment. I won't order from them again.
scrapcat71 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-06-2017, 01:24 AM   #6
Embossing Fanatic
 
Join Date: Apr 2005
Location: Georgia
Posts: 55
Default

I am wondering if they have shut down, also. I ordered an item from them a month or so ago and I did get it, but it took a month. Not like them. Then went on site and got the message about maintenance . Their sister site scrap 2u has had that maintenance message up for months. I have ordered from them for years. Really liked them. Hope someone can find out what is going on.
vickohl is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-06-2017, 01:44 AM   #7
Cardstock Collector
 
Join Date: Aug 2010
Posts: 8
Default

After a lot of research I found that Scrap-Mart did shut down. I don't know how many people didn't get the order they paid for but I know I didn't get mine. The owner is Howard Doss and I believe he is still going to Scrapbook Conventions under the name Justrite Papercrafts. I contacted Justrite Papercrafts and they claim there is no association with Howard Doss or Scrap-Mart but my canceled check shows it to be cashed by Justrite Papercrafts/Scrap-mart. I'll still disputing my claim to try to get my money back. It's really too bad because they were a great on-line store at one time. If anyone knows how to get in contact with Howard Doss please let me know.
caseysb is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-06-2017, 10:26 AM   #8
Stampin' Fool
 
Join Date: Jan 2008
Location: Houston Texas
Posts: 1,350
Default

Wow! That's just awful! I'm so sorry you have had this happen. I just saw something for a link or ad to Justrite Papercrafts. Knowing your experience I'll never shop there!
__________________
Kathy
klh54 is online now  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-06-2017, 05:13 PM   #9
Gabfest Goddess
 
Join Date: Aug 2005
Location: Land of the Free
Posts: 7,345
Default

What are your options when a company goes out of business? I think that the companies they owe money to get first dibs. I could be wrong.
__________________
S2S2017 $- 350.43
lynnewithane is online now  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-07-2017, 09:04 PM   #10
Cardstock Collector
 
Join Date: Aug 2015
Posts: 3
Default

Quote:
Originally Posted by caseysb View Post
After a lot of research I found that Scrap-Mart did shut down. I don't know how many people didn't get the order they paid for but I know I didn't get mine. The owner is Howard Doss and I believe he is still going to Scrapbook Conventions under the name Justrite Papercrafts. I contacted Justrite Papercrafts and they claim there is no association with Howard Doss or Scrap-Mart but my canceled check shows it to be cashed by Justrite Papercrafts/Scrap-mart. I'll still disputing my claim to try to get my money back. It's really too bad because they were a great on-line store at one time. If anyone knows how to get in contact with Howard Doss please let me know.
Justrite Papercrafts is a stamp brand that Scrap-mart sells. I don't believe they are affliated with Howard other than he buys their stamps. He also stocks other brands. They are usually at Stamp & Scrapbook expo as well as the Creating Keepsakes under the name Scrap-mart not Justrite. I hope you can track him down. I saw them at two shows this year. In one of the classes, there was supposed to be a free stamp but they claimed they did not receive yet and they would send it later or we could choose a stamp from their booth. I knew how they operated so I chose one from the booth. I ordered from them 3 times before. Twice it was great. Good prices and got my order in timely manner. In the last order, one stamp was out of stock and they claimed they would send it when they received it. Two months went by and nothing. I called and emailed and got nothing. I had to put in a Paypal claim, and won that.
vivify is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-08-2017, 11:03 AM   #11
Cardstock Collector
 
Join Date: Aug 2010
Posts: 8
Default

Quote:
Originally Posted by vivify View Post
Justrite Papercrafts is a stamp brand that Scrap-mart sells. I don't believe they are affliated with Howard other than he buys their stamps. .
I would say you're probably right but when goggling Scrap-Mart and Justrite Papercrafts I found information that Howard is the owner. Also, the check that was issued from my bank shows it went to Justride Papercrafts/Scrap-Mart and CASHED by Justrite Papercrafts/Scrap-Mart so there is definitely some association between the two. I believe they also own "DieDeals" where they buy really cheap dies from China that you can easily buy on Ebay for a few dollars and then Die Deals charges 4 times more. I understand companies are in business to make money but that is taking advantage IMO. I can almost bet Howard will be at the next convention giving classes for Justrite Papercrafts. I wouldn't pursue this as much as I am but $73 dollars is a lot to be out!! I've escalated my dispute against Scrap-Mart so time will tell.
caseysb is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-08-2017, 11:05 AM   #12
Cardstock Collector
 
Join Date: Aug 2010
Posts: 8
Default

I think the only option is to go to your form of payment (like PayPal or your bank) which is what I'm doing. Scrap-Marts response from the dispute was they already shipped my order which is big LIE because I had been trying to get in touch with them for weeks to find out when it would be shipped or to get a refund. Never answered my emails and then one day they were GONE from the Internet and Facebook.
caseysb is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-08-2017, 01:19 PM   #13
Hardware Hotshot
 
Scrapjanny's Avatar
 
Join Date: Nov 2006
Location: The City That Never Sleeps
Posts: 4,164
Default

They are going to be at the Edison, NJ show this weekend, and they are listed in the vendor section as Scrap-Mart/Justrite.
__________________
I just want to say ...http://www.splitcoaststampers.com/fo...y-t478153.html
Scrapjanny is online now  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-08-2017, 01:25 PM   #14
Cardstock Collector
 
Join Date: Aug 2010
Posts: 8
Default

Thank you for that! Everyone keeps telling me there is NO connection between Justrite and Scrap-Mart . . .hmmmm, really?? They share the same bank . .
caseysb is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-08-2017, 04:42 PM   #15
Proud Fan Club Member
 
Join Date: Nov 2013
Posts: 8,636
Default

Ugh. I hate when this happens. That is a chunk of money! I hope you get it back.

I have ordered quite a bit from them over the years. I have recommended them. They had a relationship with Spellbinders to do clearance for them so would have great prices on their old dies. I got my Layering dies there on a sale when they were expensive...

My gripe with them again and again was the packaging. Oh gosh...you drop a good penny on dies, and I at least do NOT want to get them in the thin cardboard priority mail envelopes without any protection-just wedged in there. Almost bent-packaging definitely bent to fit in. Which I told them more than once.

Justrite....hmm. There was a time we thought Justrite was closing, and then we were stilling seeing them around...did ScrapMart buy them? I cant remember. I think someone did.
wavejumper is online now  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-08-2017, 04:43 PM   #16
Proud Fan Club Member
 
Join Date: Nov 2013
Posts: 8,636
Default

sorry dup post.
wavejumper is online now  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-08-2017, 07:52 PM   #17
Cardstock Collector
 
Join Date: Aug 2010
Posts: 8
Default

They were the place to go if you wanted great buys on Spellbinders. I have recommended them to countless people and bought from them for at least 5 years. I wasn't even concerned when my ordered wasn't shipped right away because they've been slow before when they had big discount sales. But after a month I started getting concerned not about losing the money but that they were going to cancel the order and refund my payment (oh how I wish they had!). Now I would take the dies OR the money
caseysb is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-09-2017, 08:25 AM   #18
Stazon Splitcoast
 
Lazorkay's Avatar
 
Join Date: Dec 2007
Location: shhhhhh. I'm hiding.
Posts: 20,623
Send a message via AIM to Lazorkay
Default

I ordered 1 time from Scrap-Mart several years ago. Never again. It took monthsto get my order.
__________________
Karen - proud owner of 4 cats and 1 dog.Owner of an unorganized scrappy place
I CAN ONLY SHIP IN THE USA
Lazorkay is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-09-2017, 11:54 AM   #19
Crimping Master
 
lovetostamp3's Avatar
 
Join Date: May 2009
Location: In Peace and Happiness
Posts: 1,238
Default

I too have been waiting for the rest of my orders!!! I have tried to call, sent emails, and no resolution. At one point they sent a few items, none of which I would use or what I ordered. When I emailed about returning them and having them send what I ordered, no response. This has gone on since the end of April!!! It was three rather large orders and I still had 5 outstanding items! It's been so frustrating and I guess I will have to see if I can file a dispute. What a loss! It's frustrating when they take your money, and never send the product or reimburse you.
lovetostamp3 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 08-09-2017, 05:33 PM   #20
Cardstock Collector
 
Join Date: Aug 2010
Posts: 8
Default

I'm sure we're not the only ones . . it was around the end of April, beginning of May when they started going out of business and decided not to complete the orders. I think they "over sold" what they had in inventory and then just walked away from the business leaving us hanging. Yes, file a dispute before it's too late! Good luck. I had to escalate my dispute because they claimed they the order was shipped and I received everything. Nope, never got it.
caseysb is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Reply





Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are Off