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-   -   Carpe Diem problem (http://www.splitcoaststampers.com/forums/general-stamping-talk-f17/carpe-diem-problem-t567651.html)

larue 01-22-2013 09:27 AM

Carpe Diem problem
 
I placed an order with them, which is now on hold. They said my security code and mailing address were wrong--this is the first time this has happened.

They said to call, which I have tried to do several times, and they do not answer the phone, to straighten out this matter.

I am at a loss on how these two things could be wrong and why they don't answer phone calls.

Has anyone had an experience like this?

larue 01-22-2013 09:41 AM

I just looked at my billing and shipping address on my order and they are both correct. Of course I could not see my security code, but they told me my billing address was wrong.

I am just a bit frustrated.

Stampnf1n 01-22-2013 10:27 AM

Quote:

Originally Posted by larue (Post 19957521)
I just looked at my billing and shipping address on my order and they are both correct. Of course I could not see my security code, but they told me my billing address was wrong.

I am just a bit frustrated.

Is your shipping address the same as the address associated with your credit card? I had that problem with a different company because my shipping addressing said 75th Ave and my credit card billing address said 75th Av.

Just my thought! I hope you get it figured out. It can be frustrating.

Bonnie

larue 01-22-2013 10:41 AM

I think it is straightened out. I finally got to talk to someone and gave her the information over the phone.
Hopefully all is well now.

Thank you for your help.

sprtchick 01-22-2013 08:32 PM

Hope your new goodies are on the way NOW.....
Blessings

larue 01-23-2013 06:24 AM

Thank you, Amber. They are.

Have a beautiful day.
Pat


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