In the Forums

Register

Today's Posts

Search

Get the Weekly
Inkling
newsletter





Previous Issues

Get Social

Splitcoaststampers on InstagramLike Splitcoaststampers on FacebookFollow Splitcoaststampers on TwitterPit Splitcoaststampers on Pinterest

Sponsored Ads


 
Splitcoaststampers.com - the world's #1 papercrafting community
You're currently viewing Splitcoaststampers as a GUEST. We pride ourselves on being great hosts, but guests have limited access to some of our incredible artwork, our lively forums and other super cool features of the site! You can join our incredible papercrafting community at NO COST. So what are you waiting for?

Join the party at Splitcoaststampers today!

Reply
Thread Tools Search this Thread Display Modes
Unread 04-16-2017, 09:35 AM   #1
Matboard Maniac
 
Join Date: Oct 2010
Location: Buffalo, NY
Posts: 329
Default Kudos to Penny Black

Must share the x excellent customer service I received from Penny Black. I received "happy thoughts" as a gift and one word in a sentiment was pinched or mismolded letters. I e-mailed them late friday and received an answer on Monday asking for my address with an immediate reply to tell me a replacement was in the mail. I am on the East coast and They sent from the West coast and it was in my dungeon ready to play with by Thursday. I thank them privately and publicly for Great products and designs and a company that stands behind their products.
estamps is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 04-16-2017, 10:24 AM   #2
Stazon Splitcoast
 
buggainok's Avatar
 
Join Date: Sep 2006
Location: Oklahoma City, OK
Posts: 10,702
Default

That's great to hear. I've never had to contact Penny Black customer service, but I have many Penny Black stamps and they are among my most used! I love her critters!

P.S. Is there really a real Penny Black, or is it just a company name?
__________________
Bugga in OK

"Be kind whenever possible. It is always possible." Dalai Lama
buggainok is online now  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
saffy likes this post.
Reply With Quote
Unread 04-16-2017, 10:31 AM   #3
Matboard Maniac
 
Join Date: Oct 2010
Location: Buffalo, NY
Posts: 329
Default Is there a Penny Black?

Quote:
Originally Posted by buggainok View Post
That's great to hear. I've never had to contact Penny Black customer service, but I have many Penny Black stamps and they are among my most used! I love her critters!

P.S. Is there really a real Penny Black, or is it just a company name?
The person who answered me was named Susan Sandler so I am only guessing it is a company name.
estamps is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
buggainok and saffy like this post.
Reply With Quote
Unread 04-16-2017, 10:58 AM   #4
Stazon Splitcoast
 
buggainok's Avatar
 
Join Date: Sep 2006
Location: Oklahoma City, OK
Posts: 10,702
Default

I was curious and looked around on the internet and answered my own question. There seem to be many talented artists who've designed the Penny Black stamps through the years.
__________________
Bugga in OK

"Be kind whenever possible. It is always possible." Dalai Lama
buggainok is online now  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
saffy likes this post.
Reply With Quote
Unread 04-18-2017, 03:14 AM   #5
Splitcoast Artist in Residence
Splitcoast Dirty Dozen Alumni
Mix-Ability Challenge Hostess
 
dini's Avatar
 
Join Date: Oct 2004
Location: Warsaw, MO
Posts: 13,897
Default

The company name is taken from the name of the first adhesive postage stamp, the "penny black" - https://en.wikipedia.org/wiki/Penny_Black
__________________
Dina K.
Dina Kowal Creative Original Art Prints

If you hear a voice within you say you cannot paint,
then by all means paint, and that voice will be silenced.
Vincent Van Gogh





dini is online now  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Unread 04-18-2017, 03:35 AM   #6
Matboard Maniac
 
Join Date: Jun 2010
Posts: 209
Default

I purchased a Penny Black birdcage with bird die set from Frugal Stamper in Jan. with the plan to use it for anniversary cards in the spring. When I used it it cut nicely for 4 times. Then it cut great but the die cut WOULD NOT come out of the die. I tried and tried but no way would it work. Tried different papers, turning this way and that, drier sheets, new plates and finally gave it all to a friend to try. Nothing worked. So I contacted Frugal Stamper and explained the whole saga. Told FS that it was a Penny Black die. She went and checked and returned to tell me that they would call PB and she would get back to me. She called the next day and Penny Black contacted me and sent me a new die. That is great customer service.
mheartm is online now  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Ellibelle and saffy like this post.
Reply With Quote
Reply





Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are Off