In the Forums

Register

Today's Posts

Search


Get the Weekly
Inkling
newsletter





Previous Issues

Get Social

Like Splitcoaststampers on Facebook Follow Splitcoaststampers on Twitter Watch Splitcoaststampers Videos on YouTube

Sponsored Ads


 
Splitcoaststampers.com - the world's #1 papercrafting community
You're currently viewing Splitcoaststampers as a GUEST. We pride ourselves on being great hosts, but guests have limited access to some of our incredible artwork, our lively forums and other super cool features of the site! You can join our incredible papercrafting community at NO COST. So what are you waiting for?

Join the party at Splitcoaststampers today!

Like Tree52Likes
Reply
 
LinkBack Thread Tools Search this Thread Display Modes
Old 08-09-2012, 09:43 AM   #441
Cardstock Collector
 
Join Date: Jul 2011
Location: Florida
Posts: 5
Default

There are a couple of things that I would like to add to my post from yesterday that I failed to mention, since my post was turning out to be quite lengthy.

First, I really don't think that PTI has any malicious or bad intent towards any customers. I doubt that any of their decisions are meant to intentionally cause harm to anyone. I just think that they have poor business management and customer service skills that result in poor decision making. I don't believe that any busines in their right minds would intentionally set out to infuriate their customers. It is just hard for small business to find the right balance between making a profit (which is the main reason people go into business to begin with) and pleasing their customers.

Secondly, I also believe that customers' expectations from businesses can vary greatly from one person to another. A lot of the things that have been mentioned as complaints against Papertrey are not things that really bother me. I don't really mind having to wait a few more days for my order. Although the new website is somewhat difficult to navigate, I have been able to figure out my way around it and find anything I need. I believe PTI has the right to decide what they allow to be posted or not in their forum. The only thing that would affect me is if I ever were to order a product that was defective and I would not be able to exchage it or return it.
Like I stated in my previous post, I have been very happy with all my purchases. But if it ever came a day when I needed to return something and I would not be able to do so, at that point I would have to make the decision whether or not I want to continue to purchase from them.

One thing I know for sure, if purchasing from Papertrey Ink, or any other company for that matter, would cause me stress in any way, I would not do so.

I totally understand why some people choose not to purchase from Papertrey Ink, and I can totally respect that. But I don't think it's right that people that choose to still purchase from them should be criticized for doing so, or even for promoting the products or the company if they are satisfied with them and choose to do so. Nor do I believe this should be turned into a personal, moral or ethical issue.

In my opinion, in the grand scheme of things, it is only stamps and paper. There are a lot more important things to get upset over and stand up for.
Marele is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 12-15-2012, 05:17 PM   #442
Matboard Maniac
 
jeffnval's Avatar
 
Join Date: Apr 2009
Location: Bedford TX
Posts: 269
Default

I was curious to know if anyone ordered last month or are planning on an order this month. They are offering an incentive for orders over $100.
__________________
Crafty MOM of 3 girls
jeffnval is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 12-15-2012, 05:58 PM   #443
Insane Embellisher
 
ThatGirlThere's Avatar
 
Join Date: Dec 2007
Location: Oregon
Posts: 929
Default

I myself have been trying to decide whether to take a gamble and order from PTI. I have been reading comments all year, so I was kind of scared. I finally broke down, since I wasnt ordering anything I needed, now, AND it wasnt new release time, I ordered. I have to say, I ordered I think Monday or Tuesday not sure which and I got it today, Saturday!!! That is fast!!! So I am a happy camper with Papertrey Ink and since they have such great things I will be ordering from them again ....with my fingers crossed LOL
ThatGirlThere is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 12-16-2012, 02:49 AM   #444
Polyshrink Goddess
 
Join Date: Oct 2007
Posts: 686
Default

Quote:
Originally Posted by jeffnval View Post
I was curious to know if anyone ordered last month or are planning on an order this month. They are offering an incentive for orders over $100.
I ordered last month, this month and every month since 2008 without a problem. I shop with confindence at PTI. Can't wait to see the new FREE set included with this month's order.
__________________
Salvation is found in no one else, for there is no other name under heaven given to men by which we must be saved. Acts 4:12
pricecheck is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 12-16-2012, 08:04 AM   #445
Rubber Obsessor
 
Join Date: Oct 2004
Location: My stamp room
Posts: 184
Default

Quote:
Originally Posted by pricecheck View Post
I ordered last month, this month and every month since 2008 without a problem. I shop with confindence at PTI. Can't wait to see the new FREE set included with this month's order.
Wow, then you should go play the lottery as you are quite lucky! There are a lot of customers who have had multiple issues with PTI, myself included.
__________________
Always stampin' with my feline helpers!
torinogt is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 12-16-2012, 08:55 AM   #446
Simbastamps
Guest
 
Posts: n/a
Default

Both orders I made were not near the mid-month release. Although I live in Canada, I used a business in the US that you can ship to and then pick up later. So this negated the problem with cost of shipping here. The first order was fine. The only problem I had was with an enquiry before I ordered. The set I was looking at included a matching set of dies. I wanted to know the dimensions, and on the web page it gave dimensions for a different set. I emailed three times before getting a response. The response was for me to look at the web page because the information was there. I decided I liked the set enough, so I took a gamble and was pleased with the dies as they were. The second was an absolute nightmare. I never even got replies from their customer service when I enquired. I gave up. I love their sets, and their products were nice. I had debated probably 4 years before ordering because of negative comments made by others, and because for 3 of those years, I didn't know about Ship Happens and I was very put off by the cost of shipping to Canada. Good luck if you decide to place an order - their products were very nice.
 
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 12-16-2012, 01:25 PM   #447
Mad Swapper
 
iluvpaper2's Avatar
 
Join Date: Nov 2004
Posts: 1,946
Default

I've ordered every month for years.

I ordered some Detail White Embossing powder once and they sent Prisma Clear glitter instead. I contacted customer service and they said not to worry about sending the glitter back and they sent me the Detail White Embossing Powder no charge.

I look forward to the new releases every month and I always have to narrow down my wish list.
iluvpaper2 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 12-16-2012, 03:01 PM   #448
Compulsive Stamper
 
Join Date: May 2011
Posts: 28
Default

I've ordered from them for a couple years. I've never had any trouble. I think lately the deliveries have been faster than usual even for other companies.
Ske1961 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 12-17-2012, 10:51 AM   #449
Polyshrink Goddess
 
horseygal's Avatar
 
Join Date: Jan 2007
Location: Pacific Northwest
Posts: 578
Default

I've placed an order in Nov. and at the begining of December and got my orders in 3 days. I think that's fantastic since I am in WA. state! I've had no problems with PTI
__________________
~Cindi~

http://camanocardmaker.wordpress.com/
horseygal is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 09-18-2013, 04:54 AM   #450
Cardstock Collector
 
Join Date: Aug 2009
Posts: 8
Default FEELING FRUSTRATED WITH PTI...AND I NEED TO VENT!

Ok....first a deep breath....I need to get this out before I explode.

It seems PTI still hasn't figured out the proper way to run their customer service department. After finding this thread this morning...many of you won't be surprised.

I have been a loyal customer for years and have spent thousands of dollars on their products. I even persevered thru the Great Email Delete a couple years ago...I got over the months-delayed Anniversary Stamp Set(s)...I lived thru the bad ink snafu (altho' I refuse to order a single "new" ink pad because they refused to credit/exchange for their "bad/old" ink pads)...I got used to the idea of no longer having a free storage box with the stamp sets...and I waited patiently for delayed shipments. Today, however, I have had my fill!

I placed an order during their "Stamp-a-faire" event on August 24th, 2013. Nicole posted about the event on her blog several times and promoted a free stamp set, "Reasons to Smile." This stamp set would be available to any customer who placed a $100 order on the 24th between the hours of 7:00am and 11:30pm. There wasn't a link to place this free stamp set in your cart when it came time to order...it was to be magically included with your order.

I placed my order for $104...and decided to take advantage of my earned Reward Points (11)...so my total payment was $93. Imagine my surprise when the free "Reasons to Smile" set wasn't included in my order.

I immediately contacted Customer Service/Jennifer...and was told my order dropped below $100 when I accepted the $11 credit for my Reward Points. What!? Jennifer continued to insist the rules were "clear"...all orders must total $100 AFTER any Reward Points. Say what?! Where was that rule? I asked if I could submit $11 and have them restore my 11 points and send the stamp set to me. Absolutely not...no exceptions. Huh? We emailed back and forth a few times that day...until she suddenly stopped. No more communication. As you know, there is no phone number to call...this is what we call a Dead End.

So, I popped over to their forum. I politely posted my issue there. Several people came forward and supported my complaint over the past couple of weeks. Some incredible folks even offered to send me their Reasons to Smile promotional set. How nice was that? I declined their offers...in hopes PTI would do the right thing. How silly was that logic?

Rick (forum moderator) commented on my thread and said the rules were "clear"...and I should have been aware of the $100 minimum AFTER Reward Points. Perhaps it was me, but I felt his tone was very condescending and rude.

Since I had Rick's attention...I re-submitted my offer to send $11 in exchange for the stamp set and for my 11 Reward Points to be re-instated. What did I hear, you ask? Crickets. Nothing.

I decided to do some research on how I could have missed the "$100 minimum AFTER Reward Points" if the rules were so "clear"...as per Jennifer and Rick. I went back to Nicole's blog (where I learned of the promotional give-a-way in the first place). Nicole had 4 separate blog posts dealing with the promotion...in those 4 posts, there were 5 paragraphs/sections solely dedicated to the rules for obtaining the free stamp set...in each of those sections, the rules were the same: Order $100 worth of product on the 24th between the hours of 7:00am and 11:30pm. No mention whatsoever of the important "$100 minimum AFTER Reward Points." Huh? How is that possible? There was a single mention of this most important rule in the FAQ section at the bottom of a lengthy post far away from the paragraph describing the promotions rules.

HOW IN THE WORLD CAN JENNIFER AND RICK DECLARE THAT SINGLE MENTION AS "CLEAR"...?

HOW IN THE WORLD CAN THEY NOT FIX THIS SIMPLE ISSUE BY ACCEPTING MY OFFER IN ORDER TO KEEP A LOYAL CUSTOMER?

This brings me to today...and my frustration. I posted the above findings (politely, of course) on their forum yesterday. Two people commented and agreed with my position. Today...the entire thread is gone! So...I started a new thread and posted a small comment basically asking where the thread had gone...it was up for less than an hour...GONE!

This is how they deal with customer service issues? They stop responding to emails and they delete any potentially negative comments from their forum.

I feel like the door was slammed in my face. I love PTI products (I haven't had any trouble with them, other than the ink pads)...but their customer service has ruined my experience. I will probably go thru PTI withdrawals, because I have been purchasing their products forever. Deleting both of my threads today was the final straw! The company will continue without me...in fact, they probably won't even know I'm not ordering anymore.

I came here to post my complaint in hopes others will be advised. I'm pretty sure not even the long arm of Rick can delete this forum post.

Ok...I feel better. I got it out of my system...I've told of my experience...and I've let anyone who reads this know that PTI customer service is still broken. Order at your own risk.

Tina
tinab158 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 09-18-2013, 05:27 AM   #451
Rubber Obsessor
 
Carol W's Avatar
 
Join Date: Mar 2010
Location: Brampton, Ontario
Posts: 146
Default

Quote:
Originally Posted by tinab158 View Post
Ok....first a deep breath....I need to get this out before I explode.

It seems PTI still hasn't figured out the proper way to run their customer service department. After finding this thread this morning...many of you won't be surprised.

I have been a loyal customer for years and have spent thousands of dollars on their products. I even persevered thru the Great Email Delete a couple years ago...I got over the months-delayed Anniversary Stamp Set(s)...I lived thru the bad ink snafu (altho' I refuse to order a single "new" ink pad because they refused to credit/exchange for their "bad/old" ink pads)...I got used to the idea of no longer having a free storage box with the stamp sets...and I waited patiently for delayed shipments. Today, however, I have had my fill!

I placed an order during their "Stamp-a-faire" event on August 24th, 2013. Nicole posted about the event on her blog several times and promoted a free stamp set, "Reasons to Smile." This stamp set would be available to any customer who placed a $100 order on the 24th between the hours of 7:00am and 11:30pm. There wasn't a link to place this free stamp set in your cart when it came time to order...it was to be magically included with your order.

I placed my order for $104...and decided to take advantage of my earned Reward Points (11)...so my total payment was $93. Imagine my surprise when the free "Reasons to Smile" set wasn't included in my order.

I immediately contacted Customer Service/Jennifer...and was told my order dropped below $100 when I accepted the $11 credit for my Reward Points. What!? Jennifer continued to insist the rules were "clear"...all orders must total $100 AFTER any Reward Points. Say what?! Where was that rule? I asked if I could submit $11 and have them restore my 11 points and send the stamp set to me. Absolutely not...no exceptions. Huh? We emailed back and forth a few times that day...until she suddenly stopped. No more communication. As you know, there is no phone number to call...this is what we call a Dead End.

So, I popped over to their forum. I politely posted my issue there. Several people came forward and supported my complaint over the past couple of weeks. Some incredible folks even offered to send me their Reasons to Smile promotional set. How nice was that? I declined their offers...in hopes PTI would do the right thing. How silly was that logic?

Rick (forum moderator) commented on my thread and said the rules were "clear"...and I should have been aware of the $100 minimum AFTER Reward Points. Perhaps it was me, but I felt his tone was very condescending and rude.

Since I had Rick's attention...I re-submitted my offer to send $11 in exchange for the stamp set and for my 11 Reward Points to be re-instated. What did I hear, you ask? Crickets. Nothing.

I decided to do some research on how I could have missed the "$100 minimum AFTER Reward Points" if the rules were so "clear"...as per Jennifer and Rick. I went back to Nicole's blog (where I learned of the promotional give-a-way in the first place). Nicole had 4 separate blog posts dealing with the promotion...in those 4 posts, there were 5 paragraphs/sections solely dedicated to the rules for obtaining the free stamp set...in each of those sections, the rules were the same: Order $100 worth of product on the 24th between the hours of 7:00am and 11:30pm. No mention whatsoever of the important "$100 minimum AFTER Reward Points." Huh? How is that possible? There was a single mention of this most important rule in the FAQ section at the bottom of a lengthy post far away from the paragraph describing the promotions rules.

HOW IN THE WORLD CAN JENNIFER AND RICK DECLARE THAT SINGLE MENTION AS "CLEAR"...?

HOW IN THE WORLD CAN THEY NOT FIX THIS SIMPLE ISSUE BY ACCEPTING MY OFFER IN ORDER TO KEEP A LOYAL CUSTOMER?

This brings me to today...and my frustration. I posted the above findings (politely, of course) on their forum yesterday. Two people commented and agreed with my position. Today...the entire thread is gone! So...I started a new thread and posted a small comment basically asking where the thread had gone...it was up for less than an hour...GONE!

This is how they deal with customer service issues? They stop responding to emails and they delete any potentially negative comments from their forum.

I feel like the door was slammed in my face. I love PTI products (I haven't had any trouble with them, other than the ink pads)...but their customer service has ruined my experience. I will probably go thru PTI withdrawals, because I have been purchasing their products forever. Deleting both of my threads today was the final straw! The company will continue without me...in fact, they probably won't even know I'm not ordering anymore.

I came here to post my complaint in hopes others will be advised. I'm pretty sure not even the long arm of Rick can delete this forum post.

Ok...I feel better. I got it out of my system...I've told of my experience...and I've let anyone who reads this know that PTI customer service is still broken. Order at your own risk.

Tina
Sorry this happened to you Tina, but in NO way surprised by the details of the story. I quit PTI completely a couple of years ago (after the incident of "too many customer service emails, so we're deleting them all"). I had been shopping from them since about 2007, and had seen the same types of issues - and more importantly, the same attitude - come up again and again.

I tire of the responses from others saying what a great shopping experience they had, etc. My customer problems with PTI were confined to the ink pad debacle, so you could say I've personally had "one" problem with PTI customer service. But the point is , I will not reward a company that handles its customers the way PTI does.

Maybe I'd be lucky in all present and future orders and have no problems, like the upbeat folks who describe their experiences. But to me, that is irrelevant. I won't condone someone's improper actions just because I wasn't the recipient.
Carol W is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Paula in GA, ceramicat1, mysan98 and 1 others like this post.
Reply With Quote
Old 09-18-2013, 05:29 AM   #452
Crimping Master
 
CraftyMel2's Avatar
 
Join Date: Sep 2011
Location: A map dot in Utah
Posts: 1,058
Default

I understand that you are upset. I did go back and look at one of the blog posts and in the FAQ's it mentions using your rewards points but I guess I can see how it would be missed. There is a part of me that thinks...well, they could have sent you a set for customer service and been done with it, not a huge deal I don't think. But then the other part of me says that, who knows, there could have been 100 people who did the same thing; at what point do they, as a business, draw the line? I can see both sides of this one but I am fairly easy, this situation would not be a deal breaker for me.

As far as the post being removed from their forum, there is a chat site that I used to go to that was notorious for deleting posts that they did not like/approve of. It actually turned into a bit of a joke that if you dared to say anything bad about them at all...even if it were 100% truth...it would be deleted. People would actually open new threads asking the mods to delete threads that THEY felt were not appropriate. Eventually, the inmates were running the asylum and nowadays, very few people post in there at all.
__________________
Ask yourself, "When Iím on my deathbed, will I be glad I was so serious about _______?" Let down your hair and stop being so darn important for a while.
my gallery
CraftyMel2 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
tinab158 likes this post.
Reply With Quote
Old 09-18-2013, 05:31 AM   #453
Stazon Splitcoast
 
RiverIsis's Avatar
 
Join Date: Jan 2008
Location: aMUSEd in funKY town
Posts: 21,291
Default

I think it is pretty sad that PTI value a stamp set that cost them very little to make (in comparison to future revenue) over a faithful customer's continued business. It isn't a very good business model.
__________________
Kristen KrikeyKreations thru Apr 26, 2014 *NEW UPDATES*
0 Design Teams, 0 Sales Pitches, some challenges, simple blogging about my paper addiction, inspirations, aspirations & when it all goes wrong
RiverIsis is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
ceramicat1, jenjoy71 and tinab158 like this post.
Reply With Quote
Old 09-18-2013, 05:37 AM   #454
Hardware Hotshot
 
Join Date: Nov 2006
Posts: 4,824
Default

Quote:
Originally Posted by RiverIsis View Post
I think it is pretty sad that PTI value a stamp set that cost them very little to make (in comparison to future revenue) over a faithful customer's continued business. It isn't a very good business model.
That's what I was thinking. Further, if it said that you had to order $100.00 in product, which did happen, she just used a credit to partially pay. Seems silly to lose a customer over something easily fixed.

I haven't prdered from PTI in years. I don't regret that choice at all.
__________________
Denise

"If a person who indulges in gluttony is a glutton, and a person who commits a felony is a felon, then God is an iron.Ē
― Spider Robinson
ceramicat1 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
tinab158 likes this post.
Reply With Quote
Old 09-18-2013, 05:41 AM   #455
Stazon Splitcoast
 
RiverIsis's Avatar
 
Join Date: Jan 2008
Location: aMUSEd in funKY town
Posts: 21,291
Default

Quote:
Originally Posted by CraftyMel2 View Post
I understand that you are upset. I did go back and look at one of the blog posts and in the FAQ's it mentions using your rewards points but I guess I can see how it would be missed. There is a part of me that thinks...well, they could have sent you a set for customer service and been done with it, not a huge deal I don't think. But then the other part of me says that, who knows, there could have been 100 people who did the same thing; at what point do they, as a business, draw the line? I can see both sides of this one but I am fairly easy, this situation would not be a deal breaker for me.

As far as the post being removed from their forum, there is a chat site that I used to go to that was notorious for deleting posts that they did not like/approve of. It actually turned into a bit of a joke that if you dared to say anything bad about them at all...even if it were 100% truth...it would be deleted. People would actually open new threads asking the mods to delete threads that THEY felt were not appropriate. Eventually, the inmates were running the asylum and nowadays, very few people post in there at all.
The key to me is that on realizing her mistake the customer was willing to rectify it, pay the $11 get the points back, in exchange for the set. She isn't trying to cheat PTI, she wants to be a good customer and has been slapped down. Even with the rules there is room for some flexibility when a genuine mistake was made.
__________________
Kristen KrikeyKreations thru Apr 26, 2014 *NEW UPDATES*
0 Design Teams, 0 Sales Pitches, some challenges, simple blogging about my paper addiction, inspirations, aspirations & when it all goes wrong
RiverIsis is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Paula in GA, tinab158 and StamperDea like this post.
Reply With Quote
Old 09-18-2013, 05:42 AM   #456
Cardstock Collector
 
Join Date: Aug 2009
Posts: 8
Default

Quote:
Originally Posted by CraftyMel2 View Post
I understand that you are upset. I did go back and look at one of the blog posts and in the FAQ's it mentions using your rewards points but I guess I can see how it would be missed. There is a part of me that thinks...well, they could have sent you a set for customer service and been done with it, not a huge deal I don't think. But then the other part of me says that, who knows, there could have been 100 people who did the same thing; at what point do they, as a business, draw the line? I can see both sides of this one but I am fairly easy, this situation would not be a deal breaker for me.

As far as the post being removed from their forum, there is a chat site that I used to go to that was notorious for deleting posts that they did not like/approve of. It actually turned into a bit of a joke that if you dared to say anything bad about them at all...even if it were 100% truth...it would be deleted. People would actually open new threads asking the mods to delete threads that THEY felt were not appropriate. Eventually, the inmates were running the asylum and nowadays, very few people post in there at all.

Yes, that's my point. In all of Nicole's four posts...there were a total of five paragraphs explaining the rules. There was only a single mention of the use of Reward Points...at the bottom of a lengthy post. It's crazy to expect every customer to read every single word, of every single post, to search for additional rules. My point is that if it was such a vital part of the promotional give-a-way (and it seems as tho' it was)...then Nicole could/should have listed in along with the other rules. Simple as that.

I agree, there very well might have been other customers in the same boat...which further emphasizes my point.

I suggested in my PTI forum post (that was deleted) that if promotional items were available for placement in shopping carts, the rules could be listed there, "clear" and available for all to see, rather than tucked away in a one liner on a long blog post. They could have promotional sets listed just like they do for the Anniversary Sets. They agree, before they deleted the thread.

I feel customer service is the heart of the company...and I have seen many others disappointed with their responses from PTI. Today was my turn in the hot seat. My walking away from PTI has more to do with their response to my issue, than my disappointment with not receiving the promotional stamp set I feel I should have received. I can live without the stamps, I can't support a company who doesn't care for their customers.
tinab158 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Phantom likes this post.
Reply With Quote
Old 09-18-2013, 05:44 AM   #457
Cardstock Collector
 
Join Date: Aug 2009
Posts: 8
Default

Quote:
Originally Posted by ceramicat1 View Post
That's what I was thinking. Further, if it said that you had to order $100.00 in product, which did happen, she just used a credit to partially pay. Seems silly to lose a customer over something easily fixed.

I haven't prdered from PTI in years. I don't regret that choice at all.
ACK! That's part of what made me about lose my mind! I used $11 in Reward Points I had earned buying their products. I didn't use a random coupon or anything!

It would have been so easy to fix this issue.
tinab158 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 09-18-2013, 06:09 AM   #458
Polyshrink Goddess
 
Join Date: Oct 2007
Posts: 686
Default

Sorry this happened to you and I don't mean to sound harsh but it is the customer's responsibility to read and understand the rules before ordering They clearly stated the rules and should not have to give you the set if your order dropped below the threshold just as it does on qualifying for free shipping.
__________________
Salvation is found in no one else, for there is no other name under heaven given to men by which we must be saved. Acts 4:12
pricecheck is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 09-18-2013, 06:17 AM   #459
Rubber Obsessor
 
winnb's Avatar
 
Join Date: Jan 2009
Location: East Texas
Posts: 141
Default

I guess it's hard to know sphere to draw the line. I own my own business and kind of see it from a PTI view point. I certainly wouldn't sign an agreement without reading all points. If PTI allowed the $11.00 exception, what about $15.00?, well then what about $18.00? Where does it stop? A rule is a rule. Speed limit says 55 not 66. (11 miles over) I'll get a ticket and the cop points to the sign and I say "I didn't see the sign" - ill still get a ticket.

Emotionally, there is no expectation to understand this, but practically it can be understood. Doesn't mean one has to be happy, but life will go on. As the old song goes, "I can be happy if I have a mind to".
winnb is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 09-18-2013, 06:34 AM   #460
Stazon Splitcoast
 
RiverIsis's Avatar
 
Join Date: Jan 2008
Location: aMUSEd in funKY town
Posts: 21,291
Default

Quote:
Originally Posted by winnb View Post
I guess it's hard to know sphere to draw the line. I own my own business and kind of see it from a PTI view point. I certainly wouldn't sign an agreement without reading all points. If PTI allowed the $11.00 exception, what about $15.00?, well then what about $18.00? Where does it stop? A rule is a rule. Speed limit says 55 not 66. (11 miles over) I'll get a ticket and the cop points to the sign and I say "I didn't see the sign" - ill still get a ticket.

Emotionally, there is no expectation to understand this, but practically it can be understood. Doesn't mean one has to be happy, but life will go on. As the old song goes, "I can be happy if I have a mind to".
However this isn't a speeding ticket and the customer offered a reasonable solution. They offered to pay the difference in return for the points and set. That is reasonable and good PR as well as customer service.

And the "rule" was mentioned once in a blog post not on the shopping site itself. Bad form.
__________________
Kristen KrikeyKreations thru Apr 26, 2014 *NEW UPDATES*
0 Design Teams, 0 Sales Pitches, some challenges, simple blogging about my paper addiction, inspirations, aspirations & when it all goes wrong
RiverIsis is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
cbet, Paula in GA and tinab158 like this post.
Reply With Quote
Old 09-18-2013, 07:06 AM   #461
Stazon Splitcoast
 
SophieLaFontaine's Avatar
 
Join Date: Dec 2006
Location: my heart remains in France
Posts: 17,920
Default

Yikes! That's rotten Tina! Over the years I've mostly only bought paper from them. I've been slowly switching over to Gina K's paper.
__________________
Faites l'amour, pas la guerre, ...ou alors, faites les deux : mariez vous !
Cards for troops and kids
SophieLaFontaine is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
tinab158 likes this post.
Reply With Quote
Old 09-18-2013, 08:42 AM   #462
Cardstock Collector
 
Join Date: Aug 2009
Posts: 8
Default

Quote:
Originally Posted by pricecheck View Post
Sorry this happened to you and I don't mean to sound harsh but it is the customer's responsibility to read and understand the rules before ordering They clearly stated the rules and should not have to give you the set if your order dropped below the threshold just as it does on qualifying for free shipping.
I agree with you to a point. I read the rules...five times Nicole posted them on her blog. The problem here is that they added a rule last minute and only noted it one time...and separate and apart from the rules they had been quoting for months. That's the problem. In my eyes, that does not constitute having been clearly stated.

If they would have listed the last minute rule as clearly as they list the rule for free shipping...there never would have been a problem.

Again...it's not so much the fact I didn't get the promotional stamp set, it's how they treat customer service issues. They delete any sort of negative experience from their forum, no matter how polite it's stated...and they cease email communications with customers. By the looks of this tread, I'm not the first to have such an experience.
tinab158 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Paula in GA, Phantom and RiverIsis like this post.
Reply With Quote
Old 09-18-2013, 08:54 AM   #463
Cardstock Collector
 
Join Date: Aug 2009
Posts: 8
Default

Quote:
Originally Posted by winnb View Post
I guess it's hard to know sphere to draw the line. I own my own business and kind of see it from a PTI view point. I certainly wouldn't sign an agreement without reading all points. If PTI allowed the $11.00 exception, what about $15.00?, well then what about $18.00? Where does it stop? A rule is a rule. Speed limit says 55 not 66. (11 miles over) I'll get a ticket and the cop points to the sign and I say "I didn't see the sign" - ill still get a ticket.

Emotionally, there is no expectation to understand this, but practically it can be understood. Doesn't mean one has to be happy, but life will go on. As the old song goes, "I can be happy if I have a mind to".
I agree with you...a rule is a rule. I love rules. Rules keep order, however they're only good when everyone knows what they are and where to find them.

The problem here is Nicole didn't list all the rules in one place...the consumer was expected to read every single word of every post to catch any new rules...even rules that were listed only one time, while the main rules were listed five times.

In my opinion, it wouldn't have mattered if it was $11 or $15 or $18 difference...if the situation was the same (Reward Points were used) then the whole matter could have been easily resolved and reversed. For goodness sakes, they'd have more money in their pocket!

As far as your speeding analogy...that's not always true. Just because you exceed the speed limit there may be a valid reason (think emergency) and each individual "speeding" traffic stop is assessed on an individual basis. If that speed limit sign you point to is "new" or "obstructed" in some manner...there's a good chance you'll pull away from that traffic stop with a warning to do better next time. How do I know this? Ask me what my day job is?
tinab158 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Paula in GA and Phantom like this post.
Reply With Quote
Old 09-18-2013, 09:04 AM   #464
Hardware Hotshot
 
SkyNacho's Avatar
 
Join Date: Mar 2009
Posts: 4,066
Default

Quote:
Originally Posted by pricecheck View Post
Sorry this happened to you and I don't mean to sound harsh but it is the customer's responsibility to read and understand the rules before ordering They clearly stated the rules and should not have to give you the set if your order dropped below the threshold just as it does on qualifying for free shipping.
The rules were on the BLOG, not in the store. If I were shopping at Macy's I would not expect that terms and conditions of any promotion would be on a completely different website from the store itself.
__________________
Emily/SkyNacho ... This blog is Useless Without Pictures.
SkyNacho is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Paula in GA, mrslaird, Phantom and 3 others like this post.
Reply With Quote
Old 09-18-2013, 09:13 AM   #465
Cardstock Collector
 
Join Date: Aug 2009
Posts: 8
Default

Quote:
Originally Posted by SkyNacho View Post
The rules were on the BLOG, not in the store. If I were shopping at Macy's I would not expect that terms and conditions of any promotion would be on a completely different website from the store itself.
Thank you...I completely forgot to mention that.
tinab158 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 09-18-2013, 10:41 AM   #466
Crimping Master
 
Biko8666's Avatar
 
Join Date: Feb 2007
Location: Louisville, KY
Posts: 1,112
Default

I have stayed away from PTI because of all the negative things I have read. If it was one or two times, no problem, stuff happens. Deleting comments, from your website is childish unless such comments were filled with contempt, bad language, etc. That is not how you handle problems when you run a business unless you're 10 years old. How hard would it have been to tell a loyal customer that a rule was printed in there and maybe, in the future, they could do a better job next time of stating the rules a little clearer. Then as a great customer service act, take the customer up on their offer of taking back the points as a one time good gesture.

I order from a lot of different companies because of positive responses/recommendations from people on this site. In reading all of the comments above one major thing still remains.
***Bad Customer Service is still Bad Customer Service!*** Do you really want to spend your money with a store/retailer who handles complaints in this way?
Who would PTI (or any retailer) be if it did not have customers? Most jobs are customer service based in some way or another, even police officers who give tickets.
Biko8666 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Paula in GA, RiverIsis and tinab158 like this post.
Reply With Quote
Old 09-18-2013, 11:00 AM   #467
Proud Fan Club Member
 
Join Date: Jan 2008
Location: Lake Charles Louisiana currently
Posts: 933
Default

Hmmm...that kind of cold treatment would definitely hurt after all the $$$ spent...we feel loyalty should amount to something and in the old days it did!

But really no matter what you offered to fix it, they were not obligated to accept your fix. Just being logical here, but if the rule is spend $100 and receive a free gift, I would automatically assume they meant $100 bottom line, after any discounts.

And like others have said "if they let you do that then where do they draw the line?"
__________________
Kathy
klh54 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 09-18-2013, 11:27 AM   #468
Hardware Hotshot
 
SkyNacho's Avatar
 
Join Date: Mar 2009
Posts: 4,066
Default

Quote:
Originally Posted by klh54 View Post
But really no matter what you offered to fix it, they were not obligated to accept your fix. Just being logical here, but if the rule is spend $100 and receive a free gift, I would automatically assume they meant $100 bottom line, after any discounts.
Depends on whether you consider reward dollars to fall under "discount."

See, the option to use reward dollars is listed under payment options. It's logical, in that case, to assume that a purchase using that payment option is like any other. That is-- $100 is $100, whether all paid by CC, paid by CC and gift certificate, or paid by CC, gift certificate, and reward dollars.

That said, I do believe that yes, PTI treats the reward dollars as a discount rather than a payment. For instance, to get free shipping with $70, it has to be after reward dollars are applied.

However, THAT isn't clear on the website, either. If you click on the free shipping icon, it just says "We currently offer FREE shipping for those customers who purchase $70 or more and reside within the continental United States (excluding Alaska)." Doesn't say after reward dollars are applied.

Instead, that "rule" actually appears on the "rewards" page that is accessed by the customer service drop down menu and it is listed as an "exception": "If you use reward points and your order falls below the FREE shipping threshold, shipping will be added to your order."

Not exactly intuitive or the model of clarity.

And you draw the line with any person who says "but I DID read the rules and then you changed them and you put them on the blog at the last minute rather than in the store and I DID buy over $100 of merchandise!" and then suck up the cost of your sloppiness and you vow to be more clear the next time. Or you buy a better shopping cart program (because I think that's where their limitation turns out to be, at least with the shipping-after-points).
__________________
Emily/SkyNacho ... This blog is Useless Without Pictures.
SkyNacho is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
cbet, love6kids, Phantom and 3 others like this post.
Reply With Quote
Old 09-18-2013, 12:47 PM   #469
Polyshrink Goddess
 
mugsy1's Avatar
 
Join Date: Apr 2007
Location: granite falls, NC
Posts: 673
Default

I usually stay away from PTI as I have experienced their poor customer service and downright disdain when I posted a question on the forum. I had emailed the company and never got a response. After my post I got an email huffily asking "did you expect a personal reply?". Uh, yes I did. That post had vanished.

I confess to purchasing again despite my vow to never buy from PTI again....but I held my nose and pressed "complete order" because they unfortunately have one of a kind dies.....but now I vow anew....NEVER MORE. Their service is ridiculous.

Compare that to Gina K.......360 degrees different. Her company is truly wonderful and very accommodating.
__________________
Mugsy/aka...Pam

MY BLOG: www.mugsycreates.blogspot.com
mugsy1 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
cbet and tinab158 like this post.
Reply With Quote
Old 09-18-2013, 12:52 PM   #470
Stazon Splitcoast
 
RiverIsis's Avatar
 
Join Date: Jan 2008
Location: aMUSEd in funKY town
Posts: 21,291
Default

Just saying that good customer service would have noticed the reward dollars took this item away. More than one store I deal with has pointed out something similar with my order and given me the option to proceed or change things. I don't know PTI's volume but they need to take better care of their customers in situations like these. Can't be that difficult to manually review all orders using reward dollars.
__________________
Kristen KrikeyKreations thru Apr 26, 2014 *NEW UPDATES*
0 Design Teams, 0 Sales Pitches, some challenges, simple blogging about my paper addiction, inspirations, aspirations & when it all goes wrong
RiverIsis is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
tinab158 likes this post.
Reply With Quote
Old 09-18-2013, 01:11 PM   #471
Cardstock Collector
 
Join Date: Aug 2009
Posts: 8
Default

Quote:
Originally Posted by RiverIsis View Post
Just saying that good customer service would have noticed the reward dollars took this item away. More than one store I deal with has pointed out something similar with my order and given me the option to proceed or change things. I don't know PTI's volume but they need to take better care of their customers in situations like these. Can't be that difficult to manually review all orders using reward dollars.
There's actually a box on the PTI check out page for Reward Points. If you wish to use the Reward Points on the current order, you check the box. If you don't, you leave it unchecked.

This would be the perfect place to say something like, "If you're taking advantage of any give-a-way/promotion, total payment AFTER Reward Points must be $100 or more. Payment AFTER Reward Points must be $70 to receive free shipping." Easy Peasy. I actually suggested that on my PTI forum post...that was deleted.

Like you would expect, PTI has rules...but they just don't put them in logical places and they are not clear. Simple adjustments could correct those issues, however...their customer service is another issue.
tinab158 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
cbet, Phantom, RiverIsis and 1 others like this post.
Reply With Quote
Old 09-18-2013, 02:26 PM   #472
Proud Fan Club Member
 
Join Date: Jan 2008
Location: Lake Charles Louisiana currently
Posts: 933
Default

Quote:
Originally Posted by SkyNacho View Post
Depends on whether you consider reward dollars to fall under "discount."

See, the option to use reward dollars is listed under payment options. It's logical, in that case, to assume that a purchase using that payment option is like any other. That is-- $100 is $100, whether all paid by CC, paid by CC and gift certificate, or paid by CC, gift certificate, and reward dollars.

That said, I do believe that yes, PTI treats the reward dollars as a discount rather than a payment. For instance, to get free shipping with $70, it has to be after reward dollars are applied.

However, THAT isn't clear on the website, either. If you click on the free shipping icon, it just says "We currently offer FREE shipping for those customers who purchase $70 or more and reside within the continental United States (excluding Alaska)." Doesn't say after reward dollars are applied.

Instead, that "rule" actually appears on the "rewards" page that is accessed by the customer service drop down menu and it is listed as an "exception": "If you use reward points and your order falls below the FREE shipping threshold, shipping will be added to your order."

Not exactly intuitive or the model of clarity.

And you draw the line with any person who says "but I DID read the rules and then you changed them and you put them on the blog at the last minute rather than in the store and I DID buy over $100 of merchandise!" and then suck up the cost of your sloppiness and you vow to be more clear the next time. Or you buy a better shopping cart program (because I think that's where their limitation turns out to be, at least with the shipping-after-points).
I see your point completely. The rules should have been clearly posted.
__________________
Kathy
klh54 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 09-18-2013, 03:35 PM   #473
Matboard Maniac
 
Join Date: Feb 2012
Location: USA - Lower 48
Posts: 268
Default

Stock depletion seems to compound a lot of their customer service problems. Literally all of the colored ribbons and several of the inks are still out of stock. Hopefully, the shipping delay issues will be resolved soon because PTI has excellent stuff at decent prices. Their color-coordinated sets are among the best.
holtzfan is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
tinab158 likes this post.
Reply With Quote
Old 09-19-2013, 02:27 PM   #474
Crimping Master
 
CraftyMel2's Avatar
 
Join Date: Sep 2011
Location: A map dot in Utah
Posts: 1,058
Default

Quote:
Originally Posted by tinab158 View Post

I suggested in my PTI forum post (that was deleted) that if promotional items were available for placement in shopping carts, the rules could be listed there, "clear" and available for all to see, rather than tucked away in a one liner on a long blog post. They could have promotional sets listed just like they do for the Anniversary Sets. .
I totally agree that would have been a great thing for them to do. It is a shame that they are not willing to hear your input and would delete your post. That kind of behavior really turns me off.
__________________
Ask yourself, "When Iím on my deathbed, will I be glad I was so serious about _______?" Let down your hair and stop being so darn important for a while.
my gallery
CraftyMel2 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 09-19-2013, 03:51 PM   #475
Polyshrink Goddess
 
jennelf's Avatar
 
Join Date: Aug 2005
Location: NoVa
Posts: 1,002
Default

Quote:
Originally Posted by tinab158 View Post
Ok....first a deep breath....I need to get this out before I explode.

It seems PTI still hasn't figured out the proper way to run their customer service department. After finding this thread this morning...many of you won't be surprised.

I have been a loyal customer for years and have spent thousands of dollars on their products. I even persevered thru the Great Email Delete a couple years ago...I got over the months-delayed Anniversary Stamp Set(s)...I lived thru the bad ink snafu (altho' I refuse to order a single "new" ink pad because they refused to credit/exchange for their "bad/old" ink pads)...I got used to the idea of no longer having a free storage box with the stamp sets...and I waited patiently for delayed shipments. Today, however, I have had my fill!

I placed an order during their "Stamp-a-faire" event on August 24th, 2013. Nicole posted about the event on her blog several times and promoted a free stamp set, "Reasons to Smile." This stamp set would be available to any customer who placed a $100 order on the 24th between the hours of 7:00am and 11:30pm. There wasn't a link to place this free stamp set in your cart when it came time to order...it was to be magically included with your order.

I placed my order for $104...and decided to take advantage of my earned Reward Points (11)...so my total payment was $93. Imagine my surprise when the free "Reasons to Smile" set wasn't included in my order.

I immediately contacted Customer Service/Jennifer...and was told my order dropped below $100 when I accepted the $11 credit for my Reward Points. What!? Jennifer continued to insist the rules were "clear"...all orders must total $100 AFTER any Reward Points. Say what?! Where was that rule? I asked if I could submit $11 and have them restore my 11 points and send the stamp set to me. Absolutely not...no exceptions. Huh? We emailed back and forth a few times that day...until she suddenly stopped. No more communication. As you know, there is no phone number to call...this is what we call a Dead End.

So, I popped over to their forum. I politely posted my issue there. Several people came forward and supported my complaint over the past couple of weeks. Some incredible folks even offered to send me their Reasons to Smile promotional set. How nice was that? I declined their offers...in hopes PTI would do the right thing. How silly was that logic?

Rick (forum moderator) commented on my thread and said the rules were "clear"...and I should have been aware of the $100 minimum AFTER Reward Points. Perhaps it was me, but I felt his tone was very condescending and rude.

Since I had Rick's attention...I re-submitted my offer to send $11 in exchange for the stamp set and for my 11 Reward Points to be re-instated. What did I hear, you ask? Crickets. Nothing.

I decided to do some research on how I could have missed the "$100 minimum AFTER Reward Points" if the rules were so "clear"...as per Jennifer and Rick. I went back to Nicole's blog (where I learned of the promotional give-a-way in the first place). Nicole had 4 separate blog posts dealing with the promotion...in those 4 posts, there were 5 paragraphs/sections solely dedicated to the rules for obtaining the free stamp set...in each of those sections, the rules were the same: Order $100 worth of product on the 24th between the hours of 7:00am and 11:30pm. No mention whatsoever of the important "$100 minimum AFTER Reward Points." Huh? How is that possible? There was a single mention of this most important rule in the FAQ section at the bottom of a lengthy post far away from the paragraph describing the promotions rules.

HOW IN THE WORLD CAN JENNIFER AND RICK DECLARE THAT SINGLE MENTION AS "CLEAR"...?

HOW IN THE WORLD CAN THEY NOT FIX THIS SIMPLE ISSUE BY ACCEPTING MY OFFER IN ORDER TO KEEP A LOYAL CUSTOMER?

This brings me to today...and my frustration. I posted the above findings (politely, of course) on their forum yesterday. Two people commented and agreed with my position. Today...the entire thread is gone! So...I started a new thread and posted a small comment basically asking where the thread had gone...it was up for less than an hour...GONE!

This is how they deal with customer service issues? They stop responding to emails and they delete any potentially negative comments from their forum.

I feel like the door was slammed in my face. I love PTI products (I haven't had any trouble with them, other than the ink pads)...but their customer service has ruined my experience. I will probably go thru PTI withdrawals, because I have been purchasing their products forever. Deleting both of my threads today was the final straw! The company will continue without me...in fact, they probably won't even know I'm not ordering anymore.

I came here to post my complaint in hopes others will be advised. I'm pretty sure not even the long arm of Rick can delete this forum post.

Ok...I feel better. I got it out of my system...I've told of my experience...and I've let anyone who reads this know that PTI customer service is still broken. Order at your own risk.

Tina
This thread was brought to my attention today because of it appearing I was associated with it (someone emailed me to ask if I was back with PTI). Could you please change your post to reflect that it was not me who sent you that email? I have not been with PTI since March 2012; your email very likely came from Julie, one of the owners. I think she handles most of the customer service emails. Thanks!
__________________
~ Jennifer Ellefson
Created From Paper, a paper crafting blog
jennelf is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
tinab158 likes this post.
Reply With Quote
Old 09-19-2013, 04:19 PM   #476
Cardstock Collector
 
Join Date: Aug 2009
Posts: 8
Default

Quote:
Originally Posted by jennelf View Post
This thread was brought to my attention today because of it appearing I was associated with it (someone emailed me to ask if I was back with PTI). Could you please change your post to reflect that it was not me who sent you that email? I have not been with PTI since March 2012; your email very likely came from Julie, one of the owners. I think she handles most of the customer service emails. Thanks!
Jennifer,

My sincerest apologies. I double-checked my email from PTI Customer Service and, in fact, it was a "Julie" who had responded to my email, and not a "Jennifer." If I knew how to edit my original post, I would correct the error....?

I did not know Julie was an owner...so now I'm even more perplexed and disappointed with her response to my particular situation.

Tina

Last edited by tinab158; 09-19-2013 at 04:26 PM..
tinab158 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
MathGoddess likes this post.
Reply With Quote
Old 09-19-2013, 05:01 PM   #477
Polyshrink Goddess
 
jennelf's Avatar
 
Join Date: Aug 2005
Location: NoVa
Posts: 1,002
Default

Thanks, Tina!
jennelf is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 09-20-2013, 07:18 AM   #478
Creative Crew SU Design Team
 
binkiemonstermom's Avatar
 
Join Date: Feb 2011
Posts: 2,015
Default

I have said it before, they have some amazing items but the customer service and horror stories that I hear keep me from ordering. It's a shame. Maybe we can all hope that someone will buy them out???
binkiemonstermom is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 09-20-2013, 06:09 PM   #479
Matboard Maniac
 
Join Date: Feb 2012
Location: USA - Lower 48
Posts: 268
Default

I recently emailed them about specific product availability and turnaround time. They sent evasive answers on both counts. However, they did say that the new inks should be available in late October. They have a stamp set I like, but I won't risk losing $34 in view of so many serious complaints and forum comment deletions. Will look for something similar at reliable stores.
holtzfan is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Reply





Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are Off