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Old 01-19-2013, 10:54 AM   #1
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Default Does the mounting cushion of Hero Arts clings schrink????

Hi there!

It is the first time I write something on the forum...

I have some Hero Arts cling stamps and I have realized that the mounting cushion schrinks!!! Does anyone have the same problem? What have you done?

Thank you!

Last edited by ana manzana; 01-19-2013 at 11:03 AM.. Reason: mistake
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Old 01-19-2013, 12:45 PM   #2
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I haven't experienced that but it might be the way I store them -- flat on top of each other.
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Old 01-19-2013, 01:10 PM   #3
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Hmmm, I have one cling stamp by them, and it is a small (4" x 4"??) background stamp. The cushion is slightly smaller than the rubber, but I never noticed if it came like that, or if it was the same size and shrank later. Huh. Very strange. It still stamps fine though, so I've done nothing about it, and probably won't. I would not have noticed if I had not read your post.
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Old 01-19-2013, 02:01 PM   #4
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Yes.

It is more obvious on the bigger stamps...about 1/8 inch all the way around. I intend to take the foam off and put them on EZMount. My personal opinion is that the "stickers" are what makes them shrink, because they also seem to cup a bit toward the sticker, and if you look at the stamp on edge, the foam is noticeably tapered because the sticker has pulled so much on the foam. In other words, the sticker shrank!

Some of mine have the rubber cut close to the image and so the very edges of the image don't have foam behind them.
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Old 01-19-2013, 03:29 PM   #5
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I've noticed this too with mine. It's worse on some (especially a few of the 4x4 background stamps) to the point where the stamp is noticably cupped toward the sticker. I seem to remember far back on this site I heard that vinyl will shrink over time, and I think this is what the Hero Arts stickers (and many other brands too if I'm not mistaken) are made of. It makes it impossible to get a clear image from these stamps so I too will remount them on EZ mount when I get a chance...
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Old 01-19-2013, 04:44 PM   #6
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I had noticed this on a large background stamp with text. Thought I was just imagining this. Is there any remedy? I also noticed it no longer sticks to the acrylic backing it came with and to which I have it stuck in my storage bin. It is clean because I have washed it with dishwashing soap severL times.
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Old 01-19-2013, 04:50 PM   #7
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I have a couple of their wood mounted stamps that this has happened with. Part of the image does not stamp at all or the stamp has to be "rocked" a bit to get the whole image. One of them Hero Arts replaced -- no questions asked. The other I shimmed up with some leftover rubber and cushion from SU sets. It doesn't look great, but it works.
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Old 01-20-2013, 05:51 AM   #8
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Possibly the best way of avoiding this is to remove the sticker. It will come off, though it is quite hard to peel off. I took mine off when I got them originally, as I was finding the sticker made it difficult to keep it on an acrylic block, and I haven't noticed any shrinking on mine.
The funny thing is, I just un-mounted all my wooden stamps,I prefer u/m on E-z mount or Klingon, and the wood were taking up so much room. The one thing I did notice during this was how easily Hero Arts stamps came away from their foam backing.
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Old 01-20-2013, 08:00 AM   #9
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Hello! Tami from Hero Arts here. This may happen occasionally since rubber is an all natural product and over time the elements can make the size of rubber mounting change slightly. If it becomes a problem and you would like a replacement, simply email us (info@heroarts.com). Hero Arts stands behind all of our products and we will be happy to take care if it for you. Happy stamping!
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Old 01-20-2013, 08:54 AM   #10
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Wow, Tami, thanks for the response. What great customer service!
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Old 01-20-2013, 11:08 AM   #11
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Quote:
Originally Posted by Tami-HeroArts View Post
Hello! Tami from Hero Arts here. This may happen occasionally since rubber is an all natural product and over time the elements can make the size of rubber mounting change slightly. If it becomes a problem and you would like a replacement, simply email us (info@heroarts.com). Hero Arts stands behind all of our products and we will be happy to take care if it for you. Happy stamping!
Tami, thanks for the answer!! I already sent an email to you before asking here, so I guess I will get the answer on my inbox soon
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Old 01-20-2013, 12:29 PM   #12
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Ana -- I reached out to Hero Arts about the problem you are having. You can email Jennifer@heroarts.com if you'd like and if you feel like you can't use the stamp she can work with you to replace it
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Old 01-21-2013, 12:18 AM   #13
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Quote:
Originally Posted by JanaM View Post
Ana -- I reached out to Hero Arts about the problem you are having. You can email Jennifer@heroarts.com if you'd like and if you feel like you can't use the stamp she can work with you to replace it
Hi Jana, thank you very much! I will contact her, because they are in really bad condition. Btw, I bought them at SSS
Kind regards and thanks again!
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Old 01-21-2013, 02:19 AM   #14
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I bought two 3" x 3.75" HA cling mount stamps about three years ago. One started curling within weeks of me getting it. Reading this thread, I went and had a look and I now see both are curled. I was keen to buy the stamps at the time even though the only store I could buy them was the store with a record of disappointing CS. When I had issues I didn't even bother to advise them. Before the curling I also had issues with the stamp not clinging properly to my block. So I had disappointment all round with those two stamps.

Since then I've bought one other brand of stamp that uses a similar method of cling film. I had the same problems of it not staying on the block. I don't have any problems with stamps that have the index printed onto the cling foam. I've decided to stick with those kind of stamp mountings.
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Old 01-21-2013, 03:39 AM   #15
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Thanks for purchasing the stamp you are talking about from SSS Ana. I'm sorry you have not loved it. I have been thinking more about why my experience has been different. As I said in my earlier post I store them flat so maybe that makes them stay flatter.

I haven't had the "sticking to the block" issue because I realized that most of the clings I buy are background stamps. I never put those on the block. I put them on the table, stamp side up, ink it and put the paper down on it (and rub evenly). Of course with smaller clings I wouldn't do that but I realized I get better results than stamping with it the other way.
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Old 01-21-2013, 04:41 AM   #16
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Quote:
Originally Posted by Misstreez View Post
I bought two 3" x 3.75" HA cling mount stamps about three years ago. One started curling within weeks of me getting it. Reading this thread, I went and had a look and I now see both are curled. I was keen to buy the stamps at the time even though the only store I could buy them was the store with a record of disappointing CS. When I had issues I didn't even bother to advise them. Before the curling I also had issues with the stamp not clinging properly to my block. So I had disappointment all round with those two stamps.

Since then I've bought one other brand of stamp that uses a similar method of cling film. I had the same problems of it not staying on the block. I don't have any problems with stamps that have the index printed onto the cling foam. I've decided to stick with those kind of stamp mountings.
I just wanted to clarify a couple of points. The shop I refer to in my previous post is a local shop here in Australia. Saddly the few times I've been there I got the distinct impression I was interupting/annoying them, after all they have a shop to run. Unfortunately they are also one of the most well stocked stamping stores I've ever been in.

My opinion of Hero Arts Stamps. I actually think they are a great company based on their longevity, trusted name in the industry and well respected designers who I admire greatly. I believe if I went direct to HA with my issues with the Cling Mounts I bought that I would get good service. I just haven't bothered to pursue it. I have some of their wood mounted stamps which are great!! I store all my foam/cling mounteds on mounting boards made for that purpose.


As for the original post. Yes my foam has shrunk. But this also happens on stamps from other brands in my collection. I believe it is the slick/shiny cling index which is the problem making my stamps curl up. Could I still get a good impression from them? - I think I could. Do I try? - No, too frustrating.
BTW Jana, love the SSS store and blogs. They are so welcoming!
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Old 01-21-2013, 06:22 AM   #17
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Glad to hear you have already emailed Hero Arts. Though I do not personally manage the info@heroarts.com account, I would be happy to follow up with them on your behalf. Please contact me (tami@heroarts.com) if you wish. We will get this taken care of for you.
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Old 01-24-2013, 11:22 PM   #18
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Quote:
Originally Posted by Tami-HeroArts View Post
Glad to hear you have already emailed Hero Arts. Though I do not personally manage the info@heroarts.com account, I would be happy to follow up with them on your behalf. Please contact me (tami@heroarts.com) if you wish. We will get this taken care of for you.
Thank you, Tami, and thanks everybody who answered to my question. The HA customer service is just great, they are going to send me new stamps to replace the ones I have problems with
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