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Old 01-22-2013, 09:27 AM   #1
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Join Date: Nov 2004
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Default Carpe Diem problem

I placed an order with them, which is now on hold. They said my security code and mailing address were wrong--this is the first time this has happened.

They said to call, which I have tried to do several times, and they do not answer the phone, to straighten out this matter.

I am at a loss on how these two things could be wrong and why they don't answer phone calls.

Has anyone had an experience like this?
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Old 01-22-2013, 09:41 AM   #2
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I just looked at my billing and shipping address on my order and they are both correct. Of course I could not see my security code, but they told me my billing address was wrong.

I am just a bit frustrated.
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Old 01-22-2013, 10:27 AM   #3
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Quote:
Originally Posted by larue View Post
I just looked at my billing and shipping address on my order and they are both correct. Of course I could not see my security code, but they told me my billing address was wrong.

I am just a bit frustrated.
Is your shipping address the same as the address associated with your credit card? I had that problem with a different company because my shipping addressing said 75th Ave and my credit card billing address said 75th Av.

Just my thought! I hope you get it figured out. It can be frustrating.

Bonnie
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Old 01-22-2013, 10:41 AM   #4
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I think it is straightened out. I finally got to talk to someone and gave her the information over the phone.
Hopefully all is well now.

Thank you for your help.
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Old 01-22-2013, 08:32 PM   #5
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Location: Wait! Let me check my barcode.....
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Hope your new goodies are on the way NOW.....
Blessings
__________________
Amber Shaw
clear envelopes now at:
www.chicandsavvycrafters.com
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Old 01-23-2013, 06:24 AM   #6
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Thank you, Amber. They are.

Have a beautiful day.
Pat
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