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I had placed 3 orders with SU a few weeks ago. I received only 2. I received an email saying my order had been delivered and must be lost. I had ordered a lot of ink pads and markers. I know the UPS guy and he said he doesn't remember delivering anything. SU said they are looking into the matter and will contact me soon. I am bummed.
Location: Ohio, trying to get Scarlet out of the dryer
Do you have a neighboring street that has the same house numbers as you? We had a very important American Girl order get delivered to the wrong street but right house number a number of Christmas' ago. The people came home and noticed the box and took it upon themselves to track us down and give us a call. Saved Christmas for us.