Has anyone purchased from Squigglefly before?

[lanhamkl]

I was looking for digital images and came upon Squigglefly.com they have a great site, its easy to use and tons of images. So I found a few that I wanted and purchased them earlier this week. My payment posted to paypal and my bank account. I still have yet to receive my order. I have emailed and called them several times but with no reply or answer. Has anyone else ordered from them before and is this usual? I could understand if my payment was still pending but it left my bank that day.

Thanks

[iamvics]

Is your Paypal email address the same one you use all the time? That's the one they send to.

[RosieLP]

I've never purchased from them but I check their site for digi images on occasion. I'll be interested to hear how this gets resolved for you --- hopefully quickly!

[stampencamper]

I wonder if they had an emergency or are at a stamping convention. I've ordered a few times, love their snowmen and have never had a problem.

[lanhamkl]

She called me and apologized. She was out for the week and had set the emails up to go to someone else but it wasn't working. She sent me my order last night and gave me $25 to spend on their website. Love their website and will continue to shop there. I just wasn't sure if it normally took a little to get the email so that's why I posted this thread.

[RosieLP]

Thanks, Kristi, for posting the end of the story. It helps to know how a company handles problems that come up, and I'd say they did an excellent job!

[lanhamkl]

No problem. I agree, they handled it very well. I even made another purchase today and received my download like immediately. Great service they just had a hiccup with some settings.