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Old 12-03-2012, 10:32 AM   #1
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Default Have questions about an order?

If you have questions about an order please email us at Service@simonsaysstamp.com. Our customer service team will be happy to help you.
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Old 10-24-2013, 11:37 PM   #2
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Thanks for the email address - I sent you an email a little while ago
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Old 03-12-2014, 01:10 PM   #3
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JoBear, I'm wondering how long it took Simon Says to get back to you? I placed a large order a few days ago. I received a confirmation number, but haven't received anything on the status of my order. I tried calling the number on my confirmation 15 times , all I got was a recording that says the party is not available. I sent them an e-mail, and still have not heard one word. Their website is not helpful at all on how to contact them if there is an issue. Thank you for your time.
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Old 03-13-2014, 08:23 AM   #4
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Hi Diana. Did you email service@simonsaysstamp.com ? Did you order any pre order products ? If you have those in your basket then the whole order is held until they are in stock.
If you need any help please PM me
thanks
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Old 03-13-2014, 02:01 PM   #5
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Lorraine thank you for your response. I did get an e-mail from them late yesterday afternoon, and another one today stating my order has been shipped. Thank you again for your response.
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Old 03-14-2014, 12:12 AM   #6
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glad your parcel of goodies is on it's way ! I will be looking forward to seeing what you make with them !
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Old 03-22-2014, 03:52 AM   #7
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Quote:
Originally Posted by Diana D View Post
JoBear, I'm wondering how long it took Simon Says to get back to you? I placed a large order a few days ago. I received a confirmation number, but haven't received anything on the status of my order. I tried calling the number on my confirmation 15 times , all I got was a recording that says the party is not available. I sent them an e-mail, and still have not heard one word. Their website is not helpful at all on how to contact them if there is an issue. Thank you for your time.
Sorry it's taken a while to respond Diana - I have just returned from a 2 week holiday this afternoon. It seems from the replies that your order has been sorted out which is fantastic. I really just wanted you to know that I had only just seen your message a few minutes ago and didn't want you to think that I didn't care enough to reply. Hope all goes well with your order.
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