Splitcoaststampers.com - the world's #1 papercrafting community
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I've been ordering the Spectrum Noir markers from Consumer Crafts for (*sigh*) the past few weeks. One of the packages in my latest shipment had a cracked and dried out marker. I emailed Consumer Crafts and they responded right away with an apology and request for name/address/etc and they will immediately replace the bad marker! YAY!
Bad news travels fast. We have to be proactive about sending out good news