Originally Posted by jennelf
This thread was brought to my attention today because of it appearing I was associated with it (someone emailed me to ask if I was back with PTI). Could you please change your post to reflect that it was not me who sent you that email? I have not been with PTI since March 2012; your email very likely came from Julie, one of the owners. I think she handles most of the customer service emails. Thanks!
My sincerest apologies. I double-checked my email from PTI Customer Service and, in fact, it was a "Julie" who had responded to my email, and not a "Jennifer." If I knew how to edit my original post, I would correct the error....?
I did not know Julie was an owner...so now I'm even more perplexed and disappointed with her response to my particular situation.