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Old 09-18-2013, 12:52 PM   #470
RiverIsis
Stazon Splitcoast
 
Join Date: Jan 2008
Location: Walking the Moon, aMUSEd in funKY town
Posts: 22,265
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Just saying that good customer service would have noticed the reward dollars took this item away. More than one store I deal with has pointed out something similar with my order and given me the option to proceed or change things. I don't know PTI's volume but they need to take better care of their customers in situations like these. Can't be that difficult to manually review all orders using reward dollars.
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