I usually stay away from PTI as I have experienced their poor customer service and downright disdain when I posted a question on the forum. I had emailed the company and never got a response. After my post I got an email huffily asking "did you expect a personal reply?". Uh, yes I did. That post had vanished.
I confess to purchasing again despite my vow to never buy from PTI again....but I held my nose and pressed "complete order" because they unfortunately have one of a kind dies.....but now I vow anew....NEVER MORE. Their service is ridiculous.
Compare that to Gina K.......360 degrees different. Her company is truly wonderful and very accommodating.