Brenda, sorry they didn't finish the floor properly. How can they not know how to install the trim and a transition piece? Is this the first time they have installed this product? Does the owner of the company always use the same crew (are they his employees) or does he hire contractors off the street for everything (or when he has a lot of work that his regular crew can't do)?
When we had our basement finished that was ine question we asked, if they had their own crew that worked for them.
If they are hiring day workers, who knows what their qualifications or experience and quality of work is.
Maybe they should pay your brother for doing their job for them!
Man, I want to go to the Disney Store!