Don't have a coverplate, so I can't answer about that product.
I know PTI has had issues with customer service in the past. I don't know if I'm just lucky or what, but I've ordered from them frequently ever since they started the business, and I've been very pleased with all the products I ordered, mainly stamp sets and dies. They have shipped very promptly, and I've never had an issue with any of my orders.
__________________ Bugga in OK
"Be kind whenever possible. It is always possible." Dalai Lama
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