I don't know about the problem with Copics but I have ordered many times from Oozak.
I have found their company service really exceptional. They are the fastest online company I have ever ordered from, and I have ordered from many. I actually live in Canada near the Washington state border, so I pickup my online purchases in the US right at the border. Most of the orders I placed with Oozak have been delivered in 2 days from when I ordered, quite extraordinary. Its free shipping if you order 50.00 or more. The nice thing is their prices are excellent too, everything is discounted. I can't say enough good things about Rusty and his company Oozak,
I give them 10 out of 10 for service.
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