I don't shop at JoAnn's anymore. There's nothing they have that's worth the bother of dealing with them (this includes their stores and their corporate customer service).
There's a whole world wide web out there (and multiple Michales/AC Moore/Hobby Lobby/local scrapbooking stores a short drive from me). No reason to put up with shoddy treatment from any one retailer.
Hi! I'm ISO the Fun Stampers Journey stamp "Say Cheese" AT-0167. Thank you!