I looked under SFS and got the page you found, and have saved it. It says in one place after 10 days. and there is a SFS phone number there. It says I would have to have a copy of the order where they billed me, and I do have that. I feel better. I just go a little ape when he does some of the NUTZ things he does.
I may not be perfect, but my dog loves me.