Originally Posted by sprtchick
Mine has never worked well either....I have the metal shims and have tried both the CB and the Big Shot. It is a pretty die. It is frustrating that it doesnt work.
Amber, I hope you have complained directly to SU and returned your die to SU so they'd know we are all having problems with the die. Complaining to my demo did NOTHING - she hates to complain to the company because she LOVES the company so much. I went over her head and called the toll free number myself.
I have read on other forums they had been replacing them, however when I returned mine, that wasn't an option, they asked me to choose another product in its place.