If I am not satisfied with a product and I still have the receipt and tags I return it! There is no reason for ANY company not to stand behind their products. I have had satisfactory customer service from the companies whose product didn't measure up as advertised.
I had to return a SU scallop punch 3 times because the scallops would always be fuzzy. I had to return a Tonic large paper cutter because the measurement thing across the top was 'off'. (Tonic sent me a new on with a return label to send them the first one.) These items are just an example.
I return other items also. I have a new puppy and had to return 3 harnesses because the XS was even too big and the one that had all the adjustment thingies was too heavy for my puppy. (He weighs only 4 lbs)
There is no reason we shopper should have to 'settle' when a product does not perform as advertised. I'm sure we all worked hard for our discretionary $$$
Last edited by Crafter 4 Life; 01-22-2013 at 04:49 PM..
Reason: Add'l info