Originally Posted by PH in VA
Steve the repair guy couldn't find anything wrong with Phoebe. ODS was able to talk with him in person yesterday. It turned out the problem was user error.
ODS didn't realize that his fingers were, in his words, "sliding off" something they were supposed to be covering, resulting in the airy noise he was hearing on the one note. He had thought that the pads that cover some of the holes weren't sealing properly.
So the good news is that there was no charge, since no repairs were actually made.
That must have been a HUGE relief on both counts! Especially with the competition coming up!
Steve sounds like a good guy--and ODS's persistence says a lot on his end too. Not many people care enough to follow up to that degree.