Sybil, how rude of them. Verbal communication seems like a lost art. Why couldn't they say they had problems at the start. And what's wrong with using a notebook and entries to do their job. Does the world stop because the computer is down. I guess I can understand the payment system, as we have a few procedures that have a calendar attached to them and you wouldn't want to be billed for them. I think up front rescheduling should have been the answer in this case.