Originally Posted by Jennifer R
Bummer. I didn't mind waiting and in all the years I've been ordering, never had a problem with lost packages.
In my experience, Fedex charges brokerage fees and duty on all packages shipped to Canada (usually around $15 or so). That will make $30 per package in shipping....I'm definitely going to have to consider getting a U.S. shipping address. Thankfully I live 40 minutes from the border
I am SO glad you never had an issue, but boy we did. The percentage was simply too high for us to continue the practice, and it also made for upset customers when orders weren't received after more than a month.
I really can't speak on the duties and brokerage fees, but I do know that even USPS pacakges have started being dinged with fees as well as more of those packages have been audited.
We love all of our customers, and value every order, but we can't absorb losses on out of the US orders indefinitely.