It's been really valuable for me, as a newbie to coloring, to learn about all the options for alcohol markers. I ended up purchasing the SN and working my way into a full set by Christmas. As I finally opened those packages last week, I found several that were dry and/or the barrel came out. in addition, the zippers on the pouches were broken.
I called Crafter's Companion and their customer service so far has been phenomenal. No problem to send me new product, just email them a list. And, they don't seem to want me to sent the "bad" stuff back. I try to support small businesses, especially in this economy. CC isn't exactly a small business, but it's not a big box multi-craft store either. They have a limited product line, but I'll still go back to them, because I know that they stand behind their product.
Just an FYI really.