I called SU when my old Real Red pad went bad (it looked like a big gob of acrylic paint sitting on top and it splattered EVERYWHERE when I opened the pad...ruined my card, got all over me and my clothes...horrible!). They immediately sent me a replacement pad free of charge. Hopefully your demo can help, or just call SU directly. I'm glad you mentioned the reinker...I need to check mine and see if it needs to be replaced, too.
I'm glad you were able to get it cleaned off your sink. I had it on my skin for quite awhile...I scrubbed and scrubbed and it faded, but it was still there when I went out to dinner that night. My hands looked like I'd just left a crime scene!
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