Originally Posted by Joan B
I would assume that the folks who said they didn't get the packages are honest and refund them the money. Not sure it is your responsibility to do so but that is what I would do and I would do it by check.
I ran one swap. And never did it again for exactly these reasons. Some hassles aren't worth it.
Just a note - if you are in the USA and send a cheque that is written from your USA bank account to someone in Canada , they won't be able to cash it. (Unless they had a USA bank account). You would have to send an international money order.
Which is totally a hassle for you.