Thankfully, I haven't had many bad products but I wouldn't hesitate to return it, either to the store or the manufacturer. I'd try the store first. I bought some Distress Markers at Archivers and the fine tip is dry. I don't have the receipt and they wouldn't do anything. I guess I'll ask Ranger.
On another note, I bought a lime green Nicole heat gun a year ago. It's still in the package and never been used. I guess I don't really need it if any of you want to purchase it from me. I can't speak to the wattage or heat power, but it's a little old, so it might be a good one. I can see that while Nicole Crafts, Inc. is in NJ, it's manufactured in Taiwan. If you're interested, PM me.