Originally Posted by glendak
Great news, Jennifer from Ellison sent me an email on Friday
and they will be sending me a new Big Shot!!!
I am so excited and thankful. I was worried there for a minute,
but this company came through.
Wonderful. From everything I've read, this company wants to sell great products and give great service. This is an example of that. If they want the old one back make sure to send it to them - that is one way they can see what is wrong and make design changes, if needed.