Originally Posted by abcsnana
They emailed you and said they would help. If they are the company I have figured them to be, they want to know if they have a faulty product - is it just 1 or is it a design flaw?
I love my Big Shot - have used it for 3 years - the electric one. Good luck.
They have been really nice. I have sent them the pictures and the
info that they needed. So now they are looking to see what we wrong.