HI there! I hope that you've received our Facebook response... as well as an email from customer service. If you have not... please contact me, Kelly, at KLoubet@spellbinders.us
As the community has stated above... you may have a bad die. It is true that this particular die is very intricate and does need some wax paper to help it along... you shouldn't be having the cutting issues that you've described. Thanks so much for reaching out.