So sorry that you haven't gotten a reply yet from Customer Service. I will absolutely follow up on that. If you could please send me an email at KLoubet@Spellbinders.us
and I can help move things along for you. My name is Kelly and I handle Spellbinders Social Media and Community Development. As Karen said above, we pride ourselves on customer service and will absolutely help you and anyone else who has issues with anything related to Spellbinders.
Social Media and Community Developer
Spellbinders Paper Arts