So glad your issue is fixed. I have a lot to learn about the Cameo but I am loving it so far. Just to clarify. Once you purchase the cut you want it is stored on your computer so you do not need to go on line every time you want to print it. Does that make sense? You can build quite a library on your machine and only go to the internet if you want more designs. Just wanted to clarify this because you do not need to go on the internet every time you want to cut a design.