Erica Q's Creations: Cuttlebug Meltdown
I found this link on another forum. I haven't looked at it. I think hers broke somehow.
If that isn't your problem, I'd call Provocraft. I found this on eHow:
Provo Craft's Customer Service Department can be reached at 800-937-7686 from 8 a.m. to 5 p.m. (MST) Monday through Friday.